At a Glance
- Tasks: Support live train operations by diagnosing faults and ensuring safe service.
- Company: Join a dynamic rail operations team in Newcastle upon Tyne.
- Benefits: Earn £32,000 plus a 20% shift allowance with full-time hours.
- Other info: Flexible shifts and opportunities for continuous improvement in a supportive environment.
- Why this job: Make a real impact in the rail industry while developing your technical skills.
- Qualifications: Technical background in rail, automotive, or military; NVQ Level 3 preferred.
The predicted salary is between 31500 - 38500 £ per year.
Location: Newcastle upon Tyne, Nexus control room
Contract: Temporary, Contract
Hours: Full-time, 3 x 12-hour shifts on a 24/7 rotation
Salary: £32,000 plus 20% shift allowance
Start date: ASAP
Role Overview
We are looking for a Decision Support Technician to join a busy rail operations environment. This role is based in a control room setting and will focus on supporting live train operations by advising on, diagnosing and responding to in-service faults and failed units. The successful candidate will work closely with production teams, drivers and operational stakeholders to ensure trains are safely and reliably available for service. This is a great opportunity for someone with a rail, depot, automotive or military technical background who is looking to develop within rolling stock.
Key Responsibilities
- Log and respond to notifications of in-service faults and failed units.
- Provide technical advice and first-response support during live train faults and breakdowns.
- Support the safe entry, withdrawal and mobilisation of units in service.
- Liaise with production management and operational stakeholders where on-site support is required.
- Assist with fault diagnosis across key train systems including electrical, mechanical, pneumatic, software, network, high-voltage and low-voltage systems.
- Maintain accurate records, including defect logs, job cards, work orders, failure reports and technical requests.
- Input and analyse operational and maintenance data using electronic management systems.
- Support safety, quality and environmental standards, helping to embed a zero-harm culture.
- Attend internal and external performance meetings where required.
- Support continuous improvement activity and contribute to safe, reliable and efficient production performance.
Essential Requirements
- Qualification or equivalent experience in a rail, depot, technical, automotive or military environment.
- NVQ Level 3 or equivalent in a relevant technical subject.
- Electrical, mechanical, network/software or similar technical experience.
- Strong communication skills and confidence supporting stakeholders in live situations.
- Good IT skills, including Microsoft Office and electronic reporting systems.
- Ability to work under pressure and to tight deadlines.
- Customer-focused approach with a commitment to quality and safety.
- Flexible team player with good interpersonal skills.
- Willingness to work a 24/7 shift rotation.
- Full UK driving licence.
- Medically fit and willing to undertake drugs and alcohol testing where required.
Desirable Experience
- Experience working with rolling stock or in an operational transport environment.
- Knowledge of rail safety, risk assessments and safe systems of work.
- Experience contributing to root cause investigations.
- Understanding of Lean, Kaizen, 6S or other continuous improvement methods.
- NVQ Level 4 or ILM Level 3 Leadership and Management, or equivalent.
Candidate Profile
This role would suit a technically minded individual with strong communication skills who can remain calm under pressure. Candidates from rail, depot, automotive or military backgrounds may be well suited, particularly those looking to move into or develop within rolling stock and live operational support.
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
Decision Support Techician in Newcastle upon Tyne employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Decision Support Techician in Newcastle upon Tyne
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like All The Top Bananas.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by All The Top Bananas. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Decision Support Techician in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at All The Top Bananas, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at All The Top Bananas and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into All The Top Bananas. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at All The Top Bananas
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at All The Top Bananas.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to All The Top Bananas.
