At a Glance
- Tasks: Lead and develop a team of Claims Handlers in the motor insurance sector.
- Company: Join a leading insurance organisation with a focus on customer settlement.
- Benefits: Competitive salary, hybrid working after 6 months, and additional benefits.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by coaching and mentoring your team to success.
- Qualifications: Experience in motor insurance claims and strong leadership skills required.
The predicted salary is between 33040 - 41300 £ per year.
Location: Longbenton
Salary: £33,040 - £41,300 DOE + Benefits
Hours: Monday to Friday, 09:00 - 17:00 - 36 Hours Per Week - Hybrid after 6 month initial period (2 days in the office per week)
Outsource UK is recruiting on behalf of a leading insurance organisation for an experienced Claims Team Leader to join their Customer Settlement team on a 12-month fixed-term contract.
The Role
As Claims Team Leader, you will be responsible for leading and developing a team of Claims Handlers, ensuring claims are managed effectively, fairly, and in line with regulatory and business requirements.
Key responsibilities include:
- Leading and managing a team to ensure claims are handled in line with policy cover, legal liability, regulatory requirements, and industry best practice.
- Driving team performance to achieve operational, financial, and customer service objectives.
- Coaching, mentoring, and developing team members through regular one-to-ones, performance reviews, and development plans.
- Managing recruitment, performance management, absence management, disciplinary, and grievance processes.
- Maintaining strong technical knowledge across the team to ensure fair and accurate claim settlements.
- Providing guidance and support to team members on technical claim queries and escalations.
- Conducting quality audits and providing constructive feedback to improve performance and customer outcomes.
- Managing escalated complaints and customer queries, identifying effective and fair resolutions.
- Producing accurate management information and performance reports.
- Identifying trends, risks, and opportunities for continuous improvement.
- Working collaboratively with a range of internal stakeholders including underwriting, fraud, intelligence, and product teams.
- Ensuring compliance with all relevant regulatory, governance, and data protection requirements.
Essential Experience:
- Previous experience within the motor insurance claims sector.
- Strong understanding of insurance principles, including indemnity and subrogation.
- Sound knowledge of vehicle damage claims, liability, relevant case law, industry protocols, and the Road Traffic Act.
- Proven experience leading, motivating, and developing teams within a claims environment.
- Experience managing employee performance, recruitment, talent development, absence, disciplinary, and grievance matters.
- Ability to balance customer outcomes, commercial considerations, and regulatory requirements.
- Excellent communication, coaching, influencing, and negotiation skills.
- Strong decision-making abilities and sound judgement.
- A results-driven approach with the resilience to perform in a fast-paced environment.
- Proficiency in Microsoft Excel, PowerPoint, and Word, with the ability to work across multiple systems simultaneously.
Apply Now
If you're an experienced Claims Team Leader with a strong motor insurance background and a passion for developing people while delivering outstanding customer outcomes, we'd love to hear from you. Apply today through Outsource UK.
Claims Team Leader in Newcastle upon Tyne employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Claims Team Leader in Newcastle upon Tyne
✨Tap into Local Agencies
For temporary roles like the one at All The Top Bananas, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so All The Top Bananas knows you can adapt quickly to their needs!
We think you need these skills to ace Claims Team Leader in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch All The Top Bananas's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at All The Top Bananas
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at All The Top Bananas. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
