At a Glance
- Tasks: Manage former customer accounts and recover outstanding debts while providing excellent customer support.
- Company: Join a dynamic team focused on fair debt management in Greenham.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer service excellence.
- Why this job: Make a real difference by helping customers manage their finances effectively.
- Qualifications: Experience in debt recovery or customer accounts with strong communication skills.
The predicted salary is between 28000 - 33000 £ per year.
Salary: £28,000 - £33,000 per annum
Our client is seeking a Former Customer Accounts Officer to join their team based in Greenham , working on a hybrid basis with 2 days in the office and the remainder from home.
This is a great opportunity for someone with experience in debt recovery, customer accounts, income collection, housing, or financial administration who is passionate about delivering excellent customer service.
The Role
You will manage former customer accounts, helping to recover outstanding debt, process credits, and provide support to customers where needed.
Working closely with internal teams and external agencies, you will ensure a fair and effective approach to debt management.
Key Responsibilities
Managing former customer accounts and arrears.
Negotiating affordable repayment plans.
Recovering outstanding debt professionally and efficiently.
Maintaining accurate account records.
Tracing former customers where required.
Supporting debt write-off processes.
Liaising with debt collection agencies and resolving queries.
Ensuring invoices and recovery documentation are issued accurately and on time.
About You
Experience in debt recovery, income collection, customer accounts, housing, or a similar role.
Strong customer service and communication skills.
Confident negotiating repayment arrangements.
Knowledge of housing and welfare support is beneficial.
Excellent organisational skills and attention to detail.
TPBN1_UKTJ
Tenant Liaison Officer in Newbury employer: All The Top Bananas
As a Tenant Liaison Officer with our client in Greenham, you will be part of a supportive and dynamic team that values excellent customer service and professional growth. The hybrid working model allows for flexibility, while the company's commitment to employee development ensures you have opportunities to enhance your skills and advance your career. Join us to make a meaningful impact in the community while enjoying a collaborative work culture and competitive salary.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
