At a Glance
- Tasks: Manage telecom orders and coordinate service delivery for global customers.
- Company: Join a leading global telecoms carrier with a remote work culture.
- Benefits: Earn £17.50 per hour with flexible working hours and a 24-month contract.
- Other info: Great opportunity for career growth in a fast-paced, innovative sector.
- Why this job: Be part of a dynamic team delivering top-notch service in the tech industry.
- Qualifications: Experience in order management or service delivery in a tech environment is preferred.
The predicted salary is between 17.5 - 17.5 £ per hour.
- Telecoms Provisioning Order Analyst
- Order Management | Service Delivery
- UK wide - work from home - full remote working
@mecscomms is recruiting for a contract Telecoms Provisioning Order Analyst.
The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment.
We are looking for someone who possesses change management, order management, provisioning, enablement or telecoms service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Analyst, Order Creation, Provisioning Coordinator, Change Request Administrator, Service Delivery
- Duration: 24 months+ temporary contract
- Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity
- Customer relationship coordination
- Service delivery management
- Network project coordination
- Resource scheduling
- Order management & provisioning administration
- Change control management
- Customer order management & enablement
- Provisioning process administration
- Dealing with OLOs and external supplier delivery teams
- Documentation & reporting
Overview
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider.
The role will help deliver the best possible service experience for global enterprise customers.
This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process.
You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities
- Dedicated management of the order queue across all Data & Voice teams
- Coordinating between delivery teams to schedule orders & change requests
- Scheduling resources to ensure the timely delivery of customer orders
- Ensuring that partners have received confirmation of resource within SLAs
- Raising customer orders on the provisioning order management system
- Service delivery - progressing orders through the delivery process
- Utilising Vodafone, BT & Openreach workflow systems
- Understanding order management processes and dealing with OLOs and external delivery teams
- Order management and analysis
- Communicating updates & progress reports with customers
- Coordination between delivery teams to schedule works
- Supporting the delivery & completion of departmental quality assurance targets
- Supporting the IP Data Provisioning Managers in resource & order planning
- Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
- Coordination, prioritisation & management of all received critical issues
- Queue management for all Data & Voice teams across multiple systems
- Generate work in progress reports
- Provide service delivery management input for customer review meetings
- Working in an Agile environment
Candidate Profile
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
- Your experience, skills & attributes are likely to include some or all of the following:
- Telecoms Provisioning Order Analyst
- Service delivery management, progressing orders through the delivery process
- Familiarity with Vodafone, BT, Openreach or other order management workflow systems
- Dealing with OLOs and external delivery teams and understating their processes
- Order management and analysis
- Good proactive communication skills & excellent documentation drafting competences
- Stakeholder & customer relationship management
- Computer literate with the use of Microsoft Office (email, word, excel)
- Previous use of database, reporting, CRM or workflow systems
- Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
- Familiarity with Agile, ITIL or other similar methodologies is highly desirable
- @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms. co. uk
TPBN1_UKTJ
Telecoms Provisioning Order Analyst in Newbury employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Provisioning Order Analyst in Newbury
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with All The Top Bananas
Don't forget to keep All The Top Bananas in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace Telecoms Provisioning Order Analyst in Newbury
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at All The Top Bananas. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for All The Top Bananas, so let's be transparent!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with All The Top Bananas.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at All The Top Bananas.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at All The Top Bananas.
