At a Glance
- Tasks: Provide expert remote technical support for diagnostic analysers in a fast-paced healthcare environment.
- Company: Join a respected, market-leading healthcare company with a focus on employee development.
- Benefits: Enjoy a vibrant workplace, competitive salary, and opportunities for professional growth.
- Other info: Ideal for problem-solvers who thrive in dynamic settings and value outstanding customer service.
- Why this job: Make a real difference in patient care while enjoying reduced travel demands.
- Qualifications: Minimum 2 years in technical support, strong troubleshooting skills, and clear communication abilities.
The predicted salary is between 40500 - 49500 £ per year.
Delta Consultants currently seeking an experienced Remote Support Engineer based onsite in Milton Keynes.
This is a newly created position within a highly respected, market leading healthcare company.
You will be fully engaged providing expert remote technical support for a range of diagnostic analysers.
You will be able to evidence your experience in using secure remote-access tools, log analysis and how you have had direct communication with laboratory staff to troubleshoot and resolve technical issues.
Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.
This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.
Perhaps you have supported similar products in a field based role and are now looking to reduce your travel demands whilst still working in the technical area you love?
As a minimum you need: City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.
Desirable Qualifications & Experience HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.
In return you can expect to join a vibrant, growing business which has an enviable reputation for employee care and development.
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