At a Glance
- Tasks: Support patients with appointments and provide excellent customer service.
- Company: Leading provider in diagnostic and healthcare screenings.
- Benefits: Weekly pay, ongoing training, and a fantastic benefits package.
- Other info: Join a supportive team in a growing healthcare sector.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 25020 - 30580 £ per year.
We are currently recruiting on behalf of a leading provider in diagnostic and healthcare screenings in Middlewich.
This is a fantastic opportunity for candidates with previous customer service experience who are looking for a role where you can really make a difference to customers.
What's on offer -
Working for an award winning employer
Ongoing training and development
Fantastic benefits package once on a permanent contract
Temporary to permanent role
Weekly pay every Friday
Valuable experience in a growing healthcare sector
A supportive, team-focused environment
The chance to make a genuine impact on patient care
What you'll be doing-
Handle inbound calls to support patients with appointments, follow-up care, and general enquiries
Provide clear, accurate information about services and ensure a positive patient experience
Resolve queries and concerns promptly, offering effective solutions
Work towards performance targets while maintaining a high standard of service
Updating customer records accurately
What we're looking for -
Previous experience in a customer service role, this could be from a variety of backgrounds including contact centre, retail, hospitality, care etc.
Computer literate across various platforms
Friendly, positive, and customer-focused
A strong communicator with excellent written and verbal skills
Confident handling sensitive conversations with empathy and professionalism
Hours of work -
37.5 hours per week
Monday to Friday, on a rota between 8:00am - 8:00pm
Occasional Saturdays ( 8:00am - 1:00pm )
Rotational shift pattern (5 days per week)
We have interviews taking place now, if you're interested apply now and we'll be in touch!
JDRLeeds Office
We are an equal opportunities employer and welcome applications from individuals of all backgrounds.
We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
TPBN1_UKTJ
Customer Service Advisor in Middlewich employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Middlewich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Middlewich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
