We are currently recruiting for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. This position also offers quarterly bonuses - £100 - £600 plus benefits
The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of "owned" customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms.
Key Responsibilities (may include some or all of the following)
- Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
- Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
- Clearly & promptly record all conversations and other correspondence on the customer account
- Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor
- Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon
- Prompt and accurate record keeping
- The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash
- The prompt identification and referral of credit risk issues
- The prompt identification and referral of unresolved queries that are holding up payments
Key Skills / Attributes
- Team player - able to work independently and with others to achieve common goals and targets
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment
- Strong customer service skills
- Strong negotiating skills; able to speak confidently to people at all levels
- Persuasive; able to achieve results by influencing the actions of others
- Ability to meet deadlines without compromising accuracy
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)
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Credit Controller in Middlesbrough employer: All The Top Bananas
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