Mandarin Speaking Customs Brokerage Supervisor

Job Title: Mandarin Speaking Customs Brokerage Supervisor
Your New Salary: £45-55k
Location: Fully onsite near London Heathrow Airport
Status: Permanent
Start: ASAP
Working hours: 08.00-16.00 Monday to Friday
Who Youll be Working For: Growing global freight forwarder.
Mandarin Speaking Customs Brokerage Supervisor -What You'll be Doing:
Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
Guide the team in resolving complex customs issues and continuously optimise operational workflows and standard procedures.
Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.
Mandarin Speaking Customs Brokerage Supervisor -The Skills You'll Need to Succeed:
Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC).
Experience in UK customs brokerage or international logistics customs operations.
Proven team management experience with a track record of leading a customs team in daily operations. You'll be managing 1-2 team members.
Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.
Familiar with UK import/export clearance processes and HMRC regulations.
Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
Ability to independently handle customs inspections, clearance exceptions, and customer complaints.
Strong risk identification ability and compliance awareness.
Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused.
Excellent team management, communication, coordination, and customer service skills.
Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.
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