At a Glance
- Tasks: Lead a team to deliver impactful employment and wellbeing services across Greater Manchester.
- Company: Ingeus, a leading human services provider focused on positive social impact.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and community volunteering days.
- Other info: Inclusive culture with support for diverse journeys and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership and people management experience, with a focus on high performance.
The predicted salary is between 38500 - 38500 £ per year.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
As our Service Delivery Manager, you will play a key role in supporting the delivery of an exciting new programme by leading the operational delivery of the service and ensuring a high quality, participant-centred employment and wellbeing service that delivers positive outcomes.
Leading and developing a team of Team Leaders and Advisors, you will create a supportive, accountable and high-performing culture, driving service quality, colleague engagement and performance. You will work closely with internal teams, partners and key stakeholders, including acting as a day-to-day operational contact for DWP, supporting service reviews, continuous improvement and the successful delivery of contractual commitments.
We are looking for a visible, values-led leader who can build trust, inspire others and balance performance, quality and participant outcomes with confidence and accountability.
What you will be doing:
- Leading and managing team leaders to ensure that there is a high-quality, participant-centred delivery across the contract, as well as, managing and driving performance through regular reviews, coaching, observations and clear improvement actions.
- Setting clear operational expectations and supporting Team Leaders to lead engaged and high performing teams.
- Overseeing day-to-day service delivery, ensuring participant engagement, caseload management, quality, safeguarding, risk and progression activity are effectively managed.
- Using performance data, feedback and operational intelligence to monitor delivery and drive continuous improvement.
- Working closely with internal and external stakeholders to ensure participant opportunities and support pathways are joined up and responsive to local need.
- Supporting effective workforce planning, onboarding, colleague development and resource deployment to meet service needs and participant demand.
Qualifications You will require:
- Strong operational leadership, coaching and people management skills, with experience of building high-performing teams.
- Experience of managing a team of Team Leaders and frontline colleagues and delivering high performance.
- Excellent communication skills and the ability to communicate at all levels effectively.
- Experience in overseeing service delivery, performance, quality and compliance.
- Experience of using Management Information, quality assurance and feedback to aid continuous improvement.
- Experience in managing safeguarding, risk and complex case escalation within a customer-facing or participant focused service.
- Experience of leading teams across a large delivery area.
Desired experience:
- Experience operating within commissioned, contract-led or publicly funded services.
- Experience supporting services for people facing complex barriers, health conditions, disabilities or additional support needs.
- Experience of contract mobilisation, implementation or service transformation activity.
Additional Information:
- 25 days annual leave plus bank holidays with the opportunity to salary trade extra.
- EAP Support programme available 24/7 with access to 6 x counselling sessions.
- Private Medical Insurance.
- Eyecare vouchers with help to purchase new glasses.
- Life assurance.
- Online discount shopping via Perks at Work.
- Cycle to Work scheme.
- Season ticket loan.
- Up to two days each year dedicated to Community Giving (Volunteering).
- Access to Salary Finance; financial education and advice.
- The opportunity to buy extra perks such as, critical Illness Cover, dental insurance.
- Long Service Awards.
At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution. As a Disability Confident Employer, we understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments whether that's help with the application, interview format, or anything else we're here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don't hesitate to contact us to discuss how we can support you.
Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.
Service Delivery Manager Greater Manchester employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager Greater Manchester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace Service Delivery Manager Greater Manchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at All The Top Bananas. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to All The Top Bananas and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to All The Top Bananas's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at All The Top Bananas
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with All The Top Bananas.
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