At a Glance
- Tasks: Lead customer projects, ensuring timely delivery and effective training for product adoption.
- Company: Dynamic healthtech company focused on innovative customer solutions.
- Benefits: 10% bonus, healthcare, pension, and remote work with client visits.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Shape customer success and drive impactful change in the healthtech industry.
- Qualifications: Proven leadership and project management experience, preferably in health or tech.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for a Lead Customer Project Manager to take ownership of the end-to-end delivery of our customer implementation and change portfolio. You will ensure projects and programmes land on time, in scope, on budget, and to a high-quality standard while shaping how our customers learn to get the most out of our products.
This is a hybrid leadership role: part portfolio/project management, part training and consultancy, part people leadership. You will work closely with customers, internal stakeholders, and your own team to turn complex requirements into clear implementation plans, effective training, and measurable success.
What you'll do:
- Own end-to-end delivery across a portfolio of customer implementations and change initiatives, including planning, governance, RAID management, and stakeholder reporting.
- Define and own the approach to customer learning facilitation methods, learning materials, and how training effectiveness and adoption are measured.
- Design and deliver training pathways that drive product uptake, satisfaction, and retention, refining them based on feedback and adoption data.
- Translate customer needs into implementation plans, configuration decisions, training outcomes, and success criteria.
- Lead day-to-day team operations: resourcing, prioritisation, timelines, and performance against target metrics, stepping in with corrective action when needed.
- Build strong relationships across stakeholders and customers, acting as a trusted point of escalation and assurance.
- Drive continuous improvement and embed best practice across the delivery function.
- Contribute customer and delivery insight back into product development.
What you'll bring:
- Proven leadership experience in a technology, implementation, or consulting environment.
- Demonstrable portfolio and project management experience planning, governance, RAID management, stakeholder reporting, and delivery to time/scope/budget.
- Experience designing and delivering training, including facilitation, learning material creation, and measuring effectiveness/adoption.
- Background in veterinary or health industry preferred (or equivalent operations experience), with a strong grasp of end-user workflows.
- Excellent communication and stakeholder management skills.
- Comfort working with complex technology products and translating them into practical customer outcomes.
What's on offer:
- 10% annual bonus.
- Healthcare.
- Pension.
- Remote working (UK-based) with monthly client site visits.
- A genuinely cross-functional role with real ownership over delivery and learning strategy.
Lead Customer Project Manager in Manchester employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Lead Customer Project Manager in Manchester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like All The Top Bananas.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at All The Top Bananas.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like All The Top Bananas, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Lead Customer Project Manager in Manchester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at All The Top Bananas.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at All The Top Bananas.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to All The Top Bananas. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at All The Top Bananas. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research All The Top Bananas’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
