Income Officer Supported Housing Location: Manchester area Hybrid, 3 days office / 2 days home
Salary: £32,400
Contract: Temporary & Permanent opportunities
Sector: Supported Housing
MK Consult is working with one of the UK's largest specialist supported housing providers to recruit an experienced Income Officer to join its Income team.
The organisation manages approximately 2,500 units and works extensively with Local Authorities and Housing Benefit teams to ensure customers receive the correct funding and their rent accounts are effectively managed.
This role will suit someone who really understands Housing Benefit, income recovery and Local Authority processes and can build strong working relationships across multiple authorities.
The Role Reporting to the Head of Income, you'll be responsible for:
Managing rent accounts, arrears and Housing Benefit shortfalls
Building and maintaining strong relationships with Local Authority Housing Benefit teams
Processing Housing Benefit decision notices and checking eligible rent payments
Resolving suspended, cancelled and underpaid Housing Benefit claims
Raising rent demands, shortfall invoices and arrears correspondence
Reconciling current and former tenant accounts
Supporting Housing Benefit appeals where rents have been restricted
Working closely with customers, care providers, Housing Officers and internal teams
Supporting the wider Income team as required
The role is focused on ensuring rental debts are collected in full and supporting customers who move between Housing Benefit eligibility and self-funder status.
What We're Looking For We're particularly keen to speak with candidates who have:
Housing Benefit and/or Universal Credit experience
Strong experience dealing with Local Authorities
Income, rent recovery or credit control experience
Supported housing or housing association experience
Confidence dealing with complex Housing Benefit queries
Strong Excel and numerical skills
Excellent communication and stakeholder management skills
The ability to manage their own workload and escalate issues appropriately
Experience of working with Housing Benefit/Universal Credit departments to secure full payment of amounts due is an essential requirement.
Both temporary and permanent opportunities are available.
If you have a background in Housing Benefit, supported housing income or rent recovery and enjoy building strong relationships with Local Authorities, we'd be keen to hear from you.
Contact MK Consult for a confidential conversation.
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