At a Glance
- Tasks: Build trusted relationships with senior HR leaders and navigate employee relations challenges.
- Company: Join AdviserPlus, a leading HR technology and advisory business.
- Benefits: Remote-first work, competitive salary, and comprehensive benefits package.
- Other info: Genuine opportunities for career development in a growing, award-winning business.
- Why this job: Influence strategic HR conversations and help top UK employers thrive.
- Qualifications: CIPD Level 5+ and 5+ years in HR or employee relations required.
The predicted salary is between 50454 - 65454 £ per year.
Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships
Help Some of the UK's Biggest Employers Transform Employee Relations.
Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above, with 5+ years experience across employee relations, HR or people advisory, a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services?
At AdviserPlus, we're looking for 2x experienced Customer Success Managers to become a trusted strategic partner to some of the UK's best-known employers.
The Role at a Glance:
- Remote Working | Occasional Travel to our Ellesmere Port, Cheshire office & Client Sites
- £50,454 - £65,454
- 37.5 Hours per Week | Flexible Working Between 8:00am-7:00pm Monday-Friday
- Reporting to: Head of Customer Success
Your Background / Skills:
- Customer Success, Employee Relations, HR Technology, HR Consulting, HR Business Partnering, Enterprise Account Management, Employment Law, Commercial Account Growth, Stakeholder Management
Qualifications:
- CIPD Level 5+ or equivalent HR qualification highly desirable
About Us:
At AdviserPlus, we help organisations unlock the full potential of their people through award-winning HR technology, consulting and advisory services. By combining cloud technology, data insight and genuine HR expertise, we help some of the UK's largest employers simplify employee relations, reduce people risk and build stronger workplace cultures.
The Opportunity:
As a Customer Success Manager, you'll become the trusted strategic partner for a portfolio of enterprise customers across our outsourced Employee Relations, HR software and combined service offerings. You'll build strong relationships with HR Directors, Employee Relations leaders and senior stakeholders, taking time to understand each organisation's people strategy, operational priorities and upcoming change initiatives.
Where You'll Add Value:
- Build trusted, long-term relationships with senior HR, Employee Relations and Transformation stakeholders.
- Act as the strategic lead across your customer portfolio, ensuring an exceptional customer experience.
- Lead Quarterly Service Reviews, Annual Service Reviews and strategic planning sessions.
- Develop tailored Customer Success Plans aligned to each customer's people strategy, Employee Relations priorities and commercial objectives.
- Identify opportunities to grow customer accounts through additional software, advisory services, consultancy and professional services.
- Monitor customer health, product adoption, Employee Relations trends and account activity to proactively identify risks and opportunities.
- Translate Employee Relations insight, workforce trends and customer data into meaningful strategic recommendations.
- Partner closely with Sales, Product, Marketing, Professional Services and Support teams to deliver joined-up customer outcomes.
- Drive customer retention while contributing towards Net Revenue Retention and long-term account growth.
- Champion customer feedback internally, helping shape future products and services.
About You:
You'll probably come from an Employee Relations, HR or HR Technology background and enjoy becoming a trusted advisor to your customers rather than simply managing accounts. You'll be commercially minded, naturally curious and confident engaging with senior HR stakeholders, helping them solve business challenges while identifying opportunities to deliver even greater value.
You’ll likely bring:
- 5+ years' experience within Employee Relations, HR, People Advisory or HR Consultancy.
- Customer Success, Account Management or client-facing experience within HR Technology, SaaS or Professional Services.
- CIPD Level 5 or above, or equivalent HR qualification.
- Strong working knowledge of UK Employment Law and Employee Relations best practice.
- Experience building relationships with senior HR leaders and enterprise stakeholders.
- Excellent communication, presentation and influencing skills.
- Commercial awareness with experience identifying upsell and cross-sell opportunities.
- Strong analytical skills with the ability to interpret customer data and provide strategic recommendations.
- Experience using CRM platforms such as HubSpot or Salesforce.
- The ability to balance multiple priorities within a fast-paced customer environment.
- A proactive, collaborative and customer-first approach.
Why Join AdviserPlus?
- Join one of the UK's leading HR technology and advisory businesses.
- Partner with some of the UK's best-known enterprise organisations.
- Remote-first working with flexibility built into the role.
- Competitive salary and comprehensive benefits package.
- Pension Scheme.
- Life Assurance.
- Health Cashback Plan.
- Employee Assistance Programme.
- Holiday Purchase Scheme.
- Professional Qualification Support.
- Professional Membership Contributions.
- Volunteering Days.
- Long Service Awards.
- Genuine opportunities for career development within a growing, award-winning business.
If you're excited by the opportunity to combine Employee Relations expertise, strategic customer partnership and commercial account growth within one of the UK's leading HR technology businesses, we'd love to hear from you.
ER / HR Senior Customer Success Manager - CIPD L5+. Remote in Manchester employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land ER / HR Senior Customer Success Manager - CIPD L5+. Remote in Manchester
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at All The Top Bananas!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at All The Top Bananas.
We think you need these skills to ace ER / HR Senior Customer Success Manager - CIPD L5+. Remote in Manchester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at All The Top Bananas. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to All The Top Bananas and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at All The Top Bananas. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to All The Top Bananas's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at All The Top Bananas
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with All The Top Bananas.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at All The Top Bananas will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact All The Top Bananas and how you would contribute to adapting HR strategies.
