At a Glance
- Tasks: Support clients through their insurance claims with empathy and clear communication.
- Company: Join a supportive Professional Services business in Malton, making a difference in people's lives.
- Benefits: Enjoy 22 days holiday, hybrid working, free parking, and training opportunities.
- Other info: Monday to Friday role with excellent career development prospects.
- Why this job: Be part of a dynamic team that values client relationships and personal growth.
- Qualifications: Empathy, strong communication skills, and experience in professional services preferred.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about delivering exceptional customer service and supporting people when they need it most?
An exciting opportunity has arisen for a Customer Advisor to join a well-established and supportive Professional Services business based in Malton.
This is your chance to become part of a dynamic, client-focused team who pride themselves on making a difference in peoples lives when navigating insurance claims.
Due to an internal growth, there is now an opportunity for a dedicated Customer Advisor to join the growing in-house customer focused team.
Youll be part of a friendly department, working collaboratively to provide outstanding support to clients.
What the Customer Advisor job involves You will make sure that clients and customers feel supported and informed at every stage of their query.
Your responsibilities will include: Taking ownership of client cases from first contact through to resolution.
Guiding clients clearly through processes and keeping them updated every step of the way.
Managing enquiries, paperwork, and information to ensure cases progress smoothly.
Building strong relationships with clients, offering empathy and reassurance during challenging situations.
Collaborating with colleagues and external partners to achieve the best outcomes.
Spotting more complex cases that may need additional support and escalating them where appropriate.
Suggesting improvements to enhance the overall client experience.
Skills required To thrive in this role, youll need to be: Empathetic, compassionate, and able to support clients during some difficult conversations.
Experience of working withinprofessional services such as Financial Services / Legal / Accountancy / Insurance etc is preferred.
A strong communicator with excellent verbal and written skills.
Detail-oriented with good organisational skills.
A fast learner with enthusiasm to develop your technical knowledge.
Confident working both independently and as part of a close-knit team.
Other information 8:30am 5:00pm, Monday to Friday. 22 days holiday + bank holidays.
Additional leave given at Christmas. 4% employer contribution pension.
Free car parking.
Training and development along with supporting with any relevant qualifications.
Hybrid working 3:2 is available after training and probation
This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.
Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role.
KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data.
If you would like to read our privacy policy, please go to our website www. kdrecruitment. co. uk where you will find all the information you need to know about how we will use and process your personal data.
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Customer Advisor in Malton employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Malton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Malton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
