OTC Collections Team Leader in Maidstone

Drive your career forward with a role that genuinely rewards your skills. We believe in good, honest, rewarding work and this role gives you the chance to make a real impact every day.

As an OTC Collections Team Leader, you'll play a key role in supporting and developing a team of six Collections Team Members while ensuring the efficient delivery of Order to Cash (OTC) collections activities. You'll provide coaching, guidance and leadership to your team, helping to maximise cash collection, resolve customer disputes, and maintain strong relationships with both internal and external stakeholders.

This is a fantastic opportunity for someone with strong credit control or collections experience who enjoys leading people, driving continuous improvement, and delivering excellent customer service in a fast-paced environment.

What we can offer you:

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day:

• Lead, coach and support a team of six Collections Team Members to achieve departmental objectives.
• Provide regular feedback, guidance and development opportunities to enhance team performance.
• Define and implement collection strategies alongside the Head of Order to Cash.
• Drive continuous improvement initiatives across collections processes and procedures.
• Take responsibility for collecting cash across the debtor ledger and improving cash flow performance.
• Act as a key point of contact for customers, resolving queries and disputes professionally and efficiently.
• Build strong relationships with internal departments and external customers to maximise on-time payments and minimise business disruption.
• Ensure timely cleared funds confirmations are provided to operational teams to support vehicle releases.
• Investigate, manage and resolve customer issues, maintaining full ownership through to resolution.
• Monitor and maintain accurate debtor ledger records through proactive housekeeping activities.
• Ensure all OTC activities are processed accurately, efficiently and in line with company procedures.
• Support compliance with Working Capital, Cash Management and Delegation of Authority policies.
• Ensure compliance with Data Protection and GDPR requirements.
• Promote outstanding customer service standards across all interactions.

Helpful skills and qualifications:

• Previous experience within a Credit Control, Collections, Accounts Receivable or Order to Cash environment.
• Proven experience leading, coaching or mentoring team members.
• Strong understanding of collections processes, cash collection techniques and dispute resolution.
• Excellent communication skills with the ability to influence and build effective relationships.
• Highly customer-focused with a commitment to delivering exceptional service.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to prioritise workloads and manage multiple tasks effectively.
• Confident using financial systems, CRM platforms and Microsoft Office applications.
• Strong organisational skills and a structured approach to process control.
• Ability to work collaboratively with stakeholders at all levels.
• Adaptable and resilient in a fast-paced environment.
• Knowledge of GDPR and handling confidential financial information appropriately.

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big:

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values:

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do: Respect - Integrity - Transparency - Teamwork - Professionalism. These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.