At a Glance
- Tasks: Lead and transform Golding's in-house Repairs Service for customer satisfaction and performance.
- Company: Join a community-focused organisation dedicated to building quality homes.
- Benefits: Enjoy 28 days leave, flexible work options, and a comprehensive rewards package.
- Other info: Collaborative culture with opportunities for training and career growth.
- Why this job: Make a real impact on customer experience and service improvement.
- Qualifications: HNC/HND in construction or property, with senior leadership experience in repairs.
It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.
We're excited to recruit for a Head of Repairs to lead one of Golding's most visible and important customer services. This is a fantastic opportunity to shape our in-house Repairs Service, driving performance, customer satisfaction, and continuous improvement during an exciting period of transformation.
We're proud of our strong track record and the positive difference we make every day. Following an exceptional regulatory inspection outcome and achieving C1, G1 and V2 ratings, we're entering an exciting new chapter of growth and transformation. Our 2026-2030 Corporate Plan sets out bold ambitions for the future. Over the next four years, we'll continue to strengthen our culture, invest in our colleagues, embrace innovation, and deliver excellent services for our customers.
We want Golding to be a place where people feel valued, supported and empowered to do their best work, because we know that when our colleagues thrive, our customers and communities do too.
What you'll be doing
As Head of Repairs, you'll provide strategic and operational leadership for Golding's in-house Repairs Service, ensuring safe, compliant, customer-focused and value-for-money repairs across our homes. This is a broad and influential role, leading the DLO across responsive repairs, damp and mould, disrepair, structural repairs, insurance works, permissions and specialist maintenance, with accountability for performance, compliance, budgets, productivity, service quality and customer satisfaction.
You'll use data, customer feedback and complaints learning to improve services, resolve issues well, reduce repeat issues and strengthen trust in the repairs service. You'll also lead and develop managers, supervisors and technical teams, creating a high-performing, customer-focused culture where colleagues are supported to deliver a responsive, reliable and effective repairs service.
More about you. What can you bring?
You'll hold an HNC/HND or equivalent professional qualification in a construction or property-related discipline, alongside strong technical experience in building pathology, damp and mould, structural defects and property maintenance. A degree-level qualification, professional membership or additional leadership qualification would be advantageous.
You'll have significant senior leadership experience in responsive repairs, maintenance or property services, with experience leading a DLO, including multi-trade operatives, supervisors and managers. You'll bring a strong focus on performance, service improvement, customer satisfaction, complaints learning and achieving the right outcomes for our customers.
We're looking for a visible, collaborative and customer-focused leader who can bring people with them, use insight to drive improvement, and balance operational delivery with long-term service development. You'll also hold an appropriate health and safety qualification such as IOSH Managing Safely or equivalent.
When and where you'll be doing it
You will enjoy a 40 hour working week and earn an annual salary of £77,000 dependent upon your knowledge, skills and experience. Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.
You'll be joining at a time when repairs is central to our customer experience ambitions, with the opportunity to influence service improvement, shape how we use insight and data, and make a visible difference to customers and colleagues.
What will you get in return?
Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.
- 28 days annual leave per year (plus bank holidays and Christmas Closure)
- 2 x Golding give back volunteering days
- Regular opportunities for training (upskilling and cross skilling)
- Company Pension contribution and life assurance
- Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.
A full driving license and DBS are required for this role.
Closing Date: Thursday 23rd July 2026
Interview dates:
- Stage 1 - 5 and 6 August 2026, via MS Teams
- Stage 2 - 13 and 14 August 2026, in person at our Maidstone office
We appreciate that people process information in different ways. Please get in touch if you would like some support with your application. Please note we will be sifting applications throughout and reserve the right to close the vacancy early if we find suitable candidates.
Head of Repairs in Maidstone employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Head of Repairs in Maidstone
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like All The Top Bananas, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Head of Repairs at All The Top Bananas.
We think you need these skills to ace Head of Repairs in Maidstone
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
