At a Glance
- Tasks: Assist customers through calls, emails, and chats, providing helpful and efficient service.
- Company: Award-winning employer dedicated to customer service excellence.
- Benefits: Competitive salary, generous pension, life assurance, and career development opportunities.
- Other info: Hybrid working model after training with a focus on equity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude; no prior experience needed.
The predicted salary is between 28372 - 32778 £ per year.
Location: Hybrid with a base location in Maidstone, Kent
Salary: £28,372 - £32,778 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
About the role
We are looking for friendly, resilient and customer-focused Contact Centre Advisors to join our large, fast-paced contact centre. As the first point of contact for our customers, you will play a vital role in delivering a professional, helpful and efficient service across a range of enquiries.
You will handle customer contact through a variety of channels, including telephone, email, web chat and digital platforms. Every interaction will be an opportunity to listen, understand, resolve issues where possible, and make sure customers receive clear, accurate and supportive advice.
What you'll be doing
- Responding to customer enquiries promptly, professionally and with empathy.
- Taking ownership of customer queries and working to resolve them at the first point of contact wherever possible.
- Accurately recording customer information, actions and outcomes on our systems.
- Providing clear advice, guidance and updates in line with policies, procedures and service standards.
- Managing a high volume of customer contact while maintaining quality, accuracy and care.
- Identifying when issues need to be escalated and working with colleagues or specialist teams to achieve the right outcome.
- Supporting customers who may be frustrated, distressed or vulnerable, using calm and confident communication.
- Contributing to team targets, service improvements and a positive contact centre culture.
About You
You do not need to have worked in a contact centre before, but you will need to be confident speaking with customers, comfortable using computer systems, and committed to delivering a great customer experience.
We are looking for someone who can bring:
- Excellent communication skills, both verbal and written.
- A calm, patient and empathetic approach to customer service.
- The confidence to handle challenging conversations professionally.
- Strong attention to detail and the ability to record information accurately.
- Good organisation skills and the ability to manage competing priorities.
- A positive attitude, willingness to learn and ability to work well as part of a team.
- Basic IT skills and confidence using systems, emails and digital tools.
- A commitment to equity, diversity and inclusion, treating every customer with respect.
What we offer
- Full training and ongoing coaching to help you succeed.
- A supportive team environment with clear guidance from experienced leaders.
- Opportunities to develop your skills and progress your career.
- A role where you can make a real difference to customers every day.
- Excellent benefits including a generous pension scheme, life assurance and company bonus.
Our commitment to Equity, Diversity and Inclusion
We are committed to building an inclusive workplace where everyone feels valued, respected and able to be themselves. We welcome applications from people with different backgrounds, experiences and perspectives, and we will make reasonable adjustments to support candidates throughout the recruitment process.
Apply now
If you enjoy helping people, solving problems and working in a busy, supportive environment, we would love to hear from you. Apply today and take the next step in your customer service career.
Closing Date: Sunday 16th August 2026 at midnight.
Act now - This vacancy may close early without notice.
Location: You'll be based from our Maidstone office. You'll work full time from the office for the first 8 weeks, whilst in training and academy. We know that flexibility matters. This role offers a hybrid working model in line with business needs. We'll provide the tools and support you need to succeed wherever you're working.
Assessment Process: If you're shortlisted, we'd love to invite you for a quick chat with the hiring panel! If all goes well and you're shortlisted again after the call, you'll be invited to attend a face to face interview at our Maidstone office during week commencing 24th August 2026.
Training: Please note successful applicants will be required to undertake an 8-week training programme, which will take place at our office in Maidstone. The start date will be 14th September 2026. You'll be required to attend on a full-time basis; Monday to Friday, with no annual leave during this time.
If this sounds like an opportunity for you then please review the full role profile on our website before applying.
Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Contact Centre Advisor in Maidstone employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
