At a Glance
- Tasks: Coordinate housing services for older residents, ensuring their wellbeing and safety.
- Company: Respected social housing provider with a focus on community and customer care.
- Benefits: Weekly pay, access to benefits, and potential contract extension.
- Other info: Join a supportive team and gain valuable experience in social housing.
- Why this job: Make a real difference in the lives of older residents and enhance community wellbeing.
- Qualifications: Knowledge of housing management and excellent customer service skills required.
The predicted salary is between 31200 - 40000 £ per year.
You'll be joining a respected social housing provider with a strong reputation for delivering high-quality services to older residents across the region. Their Older People's Services are entering an exciting period of development, with a renewed focus on proactive housing management, customer wellbeing and service excellence. You'll be part of a supportive, collaborative team that values customer-first thinking, strong communication and a hands-on approach. This organisation prides itself on creating safe, well-managed environments where older residents can thrive - and you'll play a key role in making that happen.
As Housing & Customer Services Coordinator, you will deliver high-quality, customer-focused housing management across sheltered and retirement living schemes in the Lytham St Annes area. This is a varied, fast-paced role where you'll be the face of the service onsite ensuring customers receive responsive support and schemes operate safely and efficiently.
Your responsibilities will include:
- Managing allocations and lettings in line with procedures, meeting void targets and maximising income
- Attending local authority allocations panels and liaising with care teams and key partners
- Ensuring health, safety, wellbeing and safeguarding responsibilities are met across all schemes
- Maintaining a regular onsite presence, identifying and resolving housing or wellbeing concerns
- Delivering tenancy management, including enforcement and investigating ASB through to resolution
- Completing risk assessments, incident reporting and ensuring compliance with procedures
- Working closely with asset management to monitor repairs and keep customers updated
- Managing purchase orders and invoices promptly and accurately
- Supporting resident engagement, including arranging and leading customer meetings
- Responding to informal complaints within required timescales
- Promoting effective partnership working with local authorities, care providers and third-party agencies
What you'll need to succeed:
- Knowledge of housing management legislation and tenancy management principles
- Experience delivering excellent customer service
- Ability to travel easily between sites in a reactive role
- Strong communication skills and confidence engaging with diverse customers
- Excellent attention to detail and strong administrative capability
- Ability to work autonomously while contributing to a wider team
- Experience in Over 55's Housing or sheltered/retirement living services
- Resilience, adaptability and a customer-first mindset
- Membership of the Chartered Institute of Housing (desirable)
What you'll get in return:
- Weekly pay
- Access to Hays temporary worker benefits and support
- Opportunity to gain experience within a respected social housing provider
- Potential for the contract to be extended based on performance and service needs
This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer-focused team culture.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Scheme Coordinator in Lytham St Annes employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Scheme Coordinator in Lytham St Annes
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to All The Top Bananas, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Scheme Coordinator in Lytham St Annes
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of All The Top Bananas. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at All The Top Bananas. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at All The Top Bananas
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with All The Top Bananas.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Scheme Coordinator role at All The Top Bananas, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show All The Top Bananas that you can think critically and act effectively under pressure.
