Account Manager - Member Engagement in Luton

Reporting To: Head of Membership and Global Trade Services

Location: Bedfordshire

Contract Type: Permanent

Luton office; 8:30am - 5pm with one hour lunch

About Us

At Bedfordshire Chamber of Commerce, we are passionate about helping businesses succeed. As the county's leading business membership organisation, we connect, support and champion businesses of all sizes, creating opportunities for growth, collaboration and innovation. Accredited by the British Chambers of Commerce, we are part of a powerful UK wide network that gives our members a strong voice locally, nationally and internationally. With more than 830 member organisations employing over 56,000 people, we play a key role in shaping Bedfordshire's business community. From supporting international trade and driving local economic growth to delivering high-profile events, our work makes a real difference to the businesses we serve. We are proud to lead initiatives including the Bedfordshire SME Business Awards, celebrating local business success; NXTGen, our network for ambitious young professionals and BedX, a pioneering supply chain project connecting businesses with new opportunities.

Role Overview

The Account Manager will actively engage with our members to ensure they receive genuine value from their membership. This is a relationship focused, commercially aware role with responsibility for member retention, identifying opportunities for collaboration.

Job Responsibilities:

• Actively engage with members on a regular basis through phone, email and in-person attendance at events, discussing matters of importance to them and advising as required.
• Cross-identify opportunities for member-to-member collaboration and arrange introductions as necessary.
• Update members on upcoming events, encouraging attendance and inviting participation.
• Stay abreast of policy and legislative changes and economic factors which could affect our members; hold thoughtful conversations and provide relevant updates.
• Keep relevant members informed of grants, funding opportunities or dispensations available to their business.
• Attend Chamber events as a representative of membership engagement.
• Hold meetings with members to understand how the Chamber can serve them more effectively.
• Manage annual membership renewal conversations; understand and record the reasons where a business chooses to leave.
• Assist in marketing efforts by suggesting relevant content, articles or mailers of interest to the membership.
• Maintain the CRM system, keeping contact details, business information and key stakeholder records up to date.

Person Requirements:

• Experienced business professional who is commercially astute and confident communicating with senior stakeholders.
• A social chameleon - able to adapt tone, language and approach to suit a wide variety of audiences.
• Personable, warm and genuinely interested in people and their businesses.
• Highly organised with a structured, process-driven approach to managing a portfolio of members.
• Demonstrable experience in account management or relationship management.
• Flexible and willing to attend occasional evening events.

Desirable:

• Experience working within a membership organisation, trade body or similar stakeholder-facing environment.
• Familiarity with CRM systems and data management.
• An understanding of the local Bedfordshire business community.

Benefits:

• Pension contributions
• Westfield Health Cash Plan
• Westfield Rewards Plan (get discounts and rewards from hundreds of leading retailers, restaurants and destinations)
• 20 days holiday a year, increasing by 1 day for every year of service up to a maximum of 30 days plus UK Bank Holidays

Apply today with an up-to-date CV.