At a Glance
- Tasks: Provide front-line support for waste and recycling services, resolving customer enquiries.
- Company: Join a dedicated council team focused on community service.
- Benefits: Stable office hours, competitive pay, and a supportive work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
The predicted salary is between 32179 - 39329 £ per year.
Customer Service Advisor The Customer Advisor willprovidefront-linesupporttoresidentscontactingthecouncilabout wasteandrecyclingservices .
Theroleis office-based , working Mondayto Friday , andfocusesondeliveringaccurateinformation, resolvingenquiries, andensuringapositivecustomerexperience.
Handlingwaste-relatedenquiries Respondtocallsandemailsaboutbincollections, missedcollections, assistedlifts, andservicechanges.
Providingaccurateinformation Giveclearguidanceoncollectionschedules, recyclingrules, andservicerequests.
Loggingservicerequests Recordcustomerissuesinthe CRMsystemandensuretheyarepassedtothe Waste Teampromptly.
Resolvingcustomerqueries Offersolutions, escalatewhereneeded, andfollowuptoensurecustomersatisfaction.
Maintainingservicestandards Deliverpolite, professional, andconsistentcustomerserviceatalltimes
Requiringexcellent Customer
Serviceexperience:
Excellentcommunicationskills withtheabilitytoexplaininformationclearly.
Customer Service Advisor
Customer-focusedapproach andcommitmenttodeliveringhighstandardsofservice.
Abilitytomanagehigh-volumeenquiries inafast-pacedenvironment.
Customer Service Advisor
Strongattentiontodetail whenrecordinginformation.
- Customer Service Advisor
Competent ITskills Customer Service Advisor - TPBN1_UKTJ
Customer Service Advisor in Loughborough employer: All The Top Bananas
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