At a Glance
- Tasks: Lead ServiceNow optimisation and delivery for a major UK public sector client.
- Company: Join a dynamic consultancy with a focus on innovation and collaboration.
- Benefits: Competitive day rate, remote work, and potential for contract extension.
- Other info: Opportunity for professional growth in a supportive environment.
- Why this job: Make a real impact by optimising critical systems and empowering teams.
- Qualifications: Expertise in ServiceNow architecture and hands-on development experience required.
Contract Length: 3 Months Initial (with potential for extension)
Location: Remote
IR35 Status: Inside IR35
Day Rate: £650 per day
The Opportunity
We are seeking a ServiceNow Solution Architect for an initial 3-month contract to drive a critical optimization, delivery, and enablement program for a prominent UK public sector end-client on behalf of our consultancy. This is a dual-aspect role requiring a rare blend of high-level architectural governance, strategic workflow design, and hands-on technical execution. You will review and optimize an established instance, deliver an Automated Test Framework (ATF) straight into Live, and lead structured knowledge transfer to help the client's internal teams achieve long-term self-sufficiency.
Key Responsibilities
- Architectural Review & Best Practices
- Conduct a comprehensive review of the current ServiceNow architecture, specifically evaluating Incident Management, Change Management, and Service Requests (including specialized Property and HR Service Requests).
- Assess the Service Catalogue structure and usability to identify friction points.
- Provide robust advisory and design support for platform improvements, ensuring strict alignment with ServiceNow out-of-the-box (OOTB) best practices and industry standards.
- Automated Test Framework (ATF) Rollout
- Define the high-level implementation plan, governance, and approach for the ATF rollout.
- Utilize hands-on development expertise to safely build, validate, and execute the delivery of the ATF suite directly into the Live environment.
- Backlog & Process Optimization
- Review, refine, and optimize the existing development backlog to enhance platform scalability and maintainability.
- Identify and act on workflow optimization, cross-process automation, and SLA design/performance improvements.
- Formulate forward-thinking recommendations for incorporating AI capabilities into existing ServiceNow workflows.
- Knowledge Transfer & Enablement
- Deliver structured coaching and knowledge transfer sessions to internal key stakeholders.
- Cover core ServiceNow architecture principles, platform design/development best practices, and governance operating models.
- Provide practical, actionable guidance to foster complete self-sufficiency within the client's internal teams.
Required Skills & Experience
- ServiceNow Architecture Mastery: Deep understanding of ServiceNow platform architecture, including ITSM, data models, integrations, and best-practice design patterns.
- Hands-on Development (ATF Specialist): Proven development expertise within ServiceNow, specifically focusing on the creation, deployment, and live execution of Automated Test Frameworks.
- Process Engineering: Exceptional ability to analyze, design, and optimize end-to-end service management processes, translating complex business requirements into scalable, clean solutions.
- Public Sector & ITIL Context: Strong familiarity with IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery frameworks within a UK public sector context.
- Consultative Leadership: Strong stakeholder management skills with a natural ability to mentor internal teams, unpack complex technical concepts, and implement governance structures.
£550.00 - £600.00 / day
ServiceNow Consultant in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
