At a Glance
- Tasks: Ensure new services are ready for live operation and support through coordination and governance.
- Company: Join a leading tech firm focused on digital transformation in the UK Government sector.
- Benefits: Competitive pay, remote work flexibility, and opportunities for professional growth.
- Other info: Dynamic remote work environment with a focus on collaboration and continuous improvement.
- Why this job: Play a key role in shaping innovative services that impact citizens directly.
- Qualifications: Experience in large-scale tech programmes and strong stakeholder management skills.
The predicted salary is between 58349 - 71315 £ per year.
The Service Readiness Manager is responsible for ensuring that new and changed services are fully prepared for deployment into live operation and support. Acting as the focal point between delivery teams, operational support teams, suppliers, and business stakeholders, the role provides governance and assurance that services meet agreed quality, security, supportability, and operational readiness requirements before go-live.
Key Responsibilities
- Service Readiness & Operational Acceptance
- Define and maintain Service Readiness and Operational Acceptance criteria for programme releases.
- Assess readiness across people, process, technology, security, support, service management and operational processes.
- Coordinate Operational Acceptance Testing (OAT) activities.
- Ensure support teams have the capability, knowledge, documentation and tooling required to operate the service.
- Facilitate readiness reviews and provide recommendations to governance boards regarding deployment decisions.
- Service Transition
- Coordinate transition activities between delivery and operational teams.
- Ensure transition plans are developed, maintained and executed.
- Verify service support models, processes and SLAs are in place.
- Ensure service documentation, runbooks and knowledge articles are complete and approved.
- Support supplier onboarding and transition activities.
- Hypercare & Stabilisation
- Coordinate early life support and hypercare activities.
- Monitor service performance and defect resolution during stabilisation periods.
- Ensure ownership for outstanding issues is agreed before transition to BAU support.
- Produce lessons learned and improvement recommendations.
- Risk & Governance
- Maintain readiness dashboards and reporting.
- Identify and manage service readiness risks and issues.
- Present readiness recommendations to Programme Boards, Design Authorities and Service Acceptance Boards.
- Support audit, compliance and assurance reviews.
Key Deliverables
- Service Readiness Assessments
- Operational Acceptance Reports
- Release Readiness Reviews
- Go-Live Recommendations
- Defect and Risk Dashboards
- Hypercare Plans
- Transition Plans
- Operational Support Models
- Service Acceptance Packs
- Lessons Learned Reports
Skills & Experience
- Essential
- Experience delivering large-scale digital, data or technology programmes.
- Experience of Release Management, Service Transition and Operational Readiness.
- Strong knowledge of defect management and quality assurance practices.
- Experience working with multiple suppliers and delivery partners.
- Strong stakeholder management and governance experience.
- Experience presenting recommendations to senior leadership.
- Understanding of Agile, Scrum and DevOps delivery approaches.
- Experience using service management tooling including ServiceNow and Jira.
- Strong analytical, planning and risk management skills.
- Desirable
- ITIL Foundation or higher.
- Experience in UK Government digital services.
- Experience working in highly regulated environments.
- Knowledge of Government Service Standard and service assessments.
- Experience supporting cloud-based services (AWS).
- Knowledge of cyber security and operational resilience requirements.
Central Government Specific Responsibilities
- Support compliance with the Government Digital Service (GDS) Service Standard.
- Ensure services are prepared for Alpha, Beta and Live service assessments where required.
- Work closely with Service Owners, Senior Responsible Owners (SROs), Delivery Managers and Programme Directors.
- Coordinate readiness across internal teams, arms-length bodies, third-party suppliers and managed service providers.
- Ensure accessibility, security, operational resilience and support requirements are understood and met before go-live.
- Support delivery of citizen-facing services by minimising operational risk during deployment and transition.
Service Readiness Manager in London employer: All The Top Bananas
As a Service Readiness Manager, you will thrive in a dynamic remote work environment that prioritises collaboration and innovation. Our company fosters a culture of continuous learning and professional development, offering employees the chance to enhance their skills while contributing to impactful government digital services. With competitive rates and a commitment to operational excellence, we ensure that our team is well-equipped and supported to deliver high-quality services that make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Readiness Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Readiness Manager at All The Top Bananas!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like All The Top Bananas or be willing to refer you for that Service Readiness Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from All The Top Bananas who’s on the lookout for their next Service Readiness Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Readiness Manager role at All The Top Bananas!
We think you need these skills to ace Service Readiness Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at All The Top Bananas. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at All The Top Bananas
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at All The Top Bananas. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
