At a Glance
- Tasks: Lead service design for a high-profile mobile app in a dynamic team.
- Company: Join a major public sector digital transformation programme.
- Benefits: Competitive rate of £420 per day with remote/hybrid work options.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact on user-centred services that benefit the UK.
- Qualifications: Experience in service design and GDS standards is essential.
The predicted salary is between 54000 - 66000 £ per year.
We are seeking an experienced Service Designer to join a major public sector digital transformation programme focused on the design and delivery of a high-profile mobile application.
Working within a multidisciplinary agile team, you will help design end-to-end services that meet user needs while aligning with GOV.UK Service Standards and Government Digital Service (GDS) best practice.
Role Details
- Rate: £420 per day
- Contract Length: 12 months
- IR35 Status: Inside IR35
- Sector: Public Sector
- Project: Mobile Application Delivery
- Working Pattern: Remote/Hybrid
Key Responsibilities
- Lead service design activities across the full service lifecycle
- Create and maintain service blueprints, user journeys and service maps
- Facilitate workshops with business stakeholders and delivery teams
- Collaborate closely with Product Managers, User Researchers, Content Designers, Business Analysts and Developers
- Use user research and data insights to inform service improvements
- Identify pain points, opportunities and service enhancements
- Ensure services are accessible, inclusive and user-centred
- Support delivery in line with GDS standards and assessments
Essential Skills & Experience
- Demonstrable experience working as a Service Designer
- Strong GDS experience delivering digital services within UK Government or wider public sector organisations
- Experience working through GDS service phases (Discovery, Alpha, Beta and Live)
- Understanding of GOV.UK Service Standard and user-centred design principles
- Experience designing services for mobile applications
- Strong stakeholder engagement and workshop facilitation skills
- Experience working within agile, multidisciplinary teams
- Ability to produce high-quality service design artefacts including journey maps, service blueprints and ecosystem maps
Desirable
- Experience of government service assessments
- Experience working within complex transformation programmes
- Familiarity with tools such as Miro, Figma, Jira and Confluence
Security Requirements
Candidates must:
- Be British Nationals
- Have a minimum of 5 years continuous UK residency
- Be eligible to obtain and maintain BPSS Clearance
If you are a Service Designer with strong GDS, public sector, and mobile app experience, we'd like to hear from you. This is an excellent opportunity to contribute to a large-scale digital programme delivering meaningful outcomes for users across the UK.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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