Senior Student Support Officer in London

An excellent opportunity for a 12 month Assignment providing essential administrative and student support duties in a capacity that positively effects the wellbeing and support to students in University. The ideal candidates will have very strong and detailed admin experience, have confidence communicating complex processes to a diverse audience and be able to analyse data. Previous experience working with students would be of benefit but not essential. Hybrid role. P/T applications considered.
The Student Support Officer sits within the Student Support Team (or equivalent) supporting attendance and engagement monitoring activity.
The role is responsible for supporting student attendance monitoring, coordinating and providing early support for students whose engagement is a concern as well as supporting later follow up, triaging cases for escalation to specialised support staff as required and ensuring that attendance records meet UKVI and institutional requirements. The role provides first line wellbeing and signposting support, working closely with academic staff and professional services colleagues across Kings. They will ensure that attendance and engagement monitoring requirements and policy updates are communicated to staff and students, and answer queries about the policy and process and systems used.
The post holder will work as a conduit between central services, including the Student Support and Wellbeing Service, Visa & International Student Advice and Visa Compliance teams, Global Mobility Office, programmes teams and student support staff in the department, faculty, Senior Tutors, Personal Tutors and teaching staff.
The responsibilities of the role will vary depending on the Faculty/Department in which they are based, but will include some or all the below:
To support department/faculty-wide tasks related to attendance and engagement monitoring, in line with Kings policy and procedure.
Working with large data sets and multiple systems, cross-checking student information and engagement to determine appropriate action
Following up students flagged as at risk due to low attendance as needed, in accordance with Kings procedure
Provide timely, supportive outreach to students, offering advice, referring to relevant polices, academic staff and central support services, while tracking follow-up actions to ensure continuity of care
Identify potential visa-related issues using system reports, and ensure appropriate follow-up in liaison with the relevant teams
Maintain accurate attendance, absence and intervention records in Kings systems
Manage and troubleshoot student and staff engagement with Kings attendance monitoring systems
Act as a first point of contact for student and staff attendance and absence queries
Review, process and record authorised short-term absence submissions.
Develop, review, and refine local process and workflows as needed to ensure procedure is followed and robust records are kept
Maintain an up-to-date understanding of Kings and UKVI attendance expectations for international students
Respond to UKVI compliance checks promptly and accurately
Create and update guidance documents and contribute to staff information and training.
Create and update communications and information provided to students about attendance monitoring requirements
Support or escalate improvements to digital workflows and tools to streamline attendance processes.
Prepare regular reports on attendance and engagement activity for staff as required
Maintain an up-to-date knowledge of the data protection requirements and to support Freedom of information and subject access requests
Skills and Experience required: Excellent written and oral communication skills with the ability to draft documents and correspondence for a broad range of audiences, dealing with a variety of people in a professional and assured manner.
Excellent attention to detail, with an ability to maintain high levels of accuracy when dealing with large volumes of documentation.
Strong IT and data analysis skills, with the ability to assimilate large and complex sets of information quickly and accurately
Experience interpreting complex regulations and processes and explaining these to a varied audience in a straightforward and engaging manner.
Experience working collaboratively with a range of teams or stakeholders.
Strong organisational skills and ability to prioritise effectively.
Confidence using digital tools for record-keeping and reporting.
Desirable:
Experience working in higher education in student support, engagement, pastoral or administrative roles.
Understanding of UKVI attendance expectations
Understanding of safeguarding principles, especially for under 18s.
Experience using systems such as SITS, KEATS, digital attendance tools (QR), Microsoft Forms and Power Automate

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