At a Glance
- Tasks: Lead retail operations, optimise performance, and enhance customer experiences across all channels.
- Company: Join Maybourne, a luxury hotel group with a rich heritage and a commitment to excellence.
- Benefits: Enjoy competitive salary, wellness initiatives, and generous leave policies.
- Other info: Be part of a vibrant community that values creativity and personal growth.
- Why this job: Shape the future of luxury retail while making a real impact on guest experiences.
- Qualifications: Proven experience in retail management and a passion for operational excellence.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an exceptional Senior Retail Operations Manager to join the Retail team at our Corporate Office on a Fixed Term basis for 12 months. Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory, six of the world's most renowned hotels, and Surrenne wellbeing and longevity Members Club. Our hotels have histories that stretch back over a century. While each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.
The Senior Retail Operations Manager is responsible for driving operational excellence across all retail channels, both online and offline. This role leads strategic planning, operational efficiency initiatives, and cross-functional alignment to maximise profitability, strengthen the customer experience, and support the company’s commercial objectives. The position oversees e-commerce, warehouse functions, cost management, stock management and retail performance while building an operational framework for growth.
Your responsibilities will include but will not be limited to:
- Commercial and Financial Performance
- Develop and maintain weekly, monthly, and seasonal trading reviews, sharing insights with the Retail team and senior leadership.
- Lead margin reviews, identifying risks, inefficiencies, and opportunities to optimise product and operational profitability.
- Deliver cost-saving initiatives across all retail and operational functions, ensuring measurable year-on-year efficiencies.
- Oversee sales forecasting in collaboration with the Chief Commercial Officer, using performance data and market insights to guide planning and stock decisions.
- E-commerce Leadership
- Manage and continuously improve all current and future online tools, enhancing the customer journey and increasing conversion rates.
- Identify functionality gaps, champion new digital capabilities, and lead cross-departmental implementation.
- Strengthen the business’s online presence, ensuring consistency across site content, product experience, and brand messaging.
- Partner with Digital Marketing and SEO agencies and in-house teams to coordinate product exposure, optimise campaigns, and align trading priorities.
- Own and optimise the CRM strategy, working both independently and alongside the in-house CRM team to drive customer segmentation, retention, and retargeting.
- Retail Operations Management
- Oversee the full scope of retail operations, ensuring strong performance, efficient processes, and high standards across all customer-facing and support functions.
- Align with Product Development, Marketing, and Finance to ensure end-to-end operational readiness.
- Implement operational frameworks, SOPs, and best practices to ensure consistency across retail channels (physical and digital).
- Build strong partnerships with internal stakeholders, ensuring seamless communication and alignment across the organisation.
- Support the development of junior colleagues, helping them deepen their knowledge of the retail function and Maybourne’s brand values.
- Logistics and Supply Chain Management
- Lead warehouse management, ensuring optimal performance, stock accuracy, productivity, and ongoing cost reduction initiatives.
- Oversee the smooth running of all logistics functions, from inbound to final delivery, ensuring timeliness, accuracy, and cost effectiveness.
- Identify and implement logistics process improvements, automation opportunities, and supplier/3PL optimisation strategies.
- Ensure operational readiness for new products, packaging changes, and sustainability initiatives.
- Strategic Projects and Continuous Improvement
- Drive strategic projects focused on operational excellence, digital enhancement, and customer experience improvement.
- Evaluate new technologies, tools, and systems that can improve workflow efficiency, reduce costs, or enhance the customer journey.
- Oversee performance dashboards, KPIs, and reporting frameworks to drive data-led decisions across the organisation.
At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role. We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms.
In return for your hard work and dedication we offer you a rewarding career with Maybourne, including a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.
Senior Retail Operations Manager in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Operations Manager in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Senior Retail Operations Manager in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at All The Top Bananas. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
