At a Glance
- Tasks: Lead the design and deployment of Dynatrace observability solutions for clients.
- Company: Join a forward-thinking tech company expanding its Dynatrace Observability Practice.
- Benefits: Competitive market rates, remote work, and opportunities for professional growth.
- Other info: Active SC clearance needed; dynamic role with excellent career advancement potential.
- Why this job: Make a real impact by optimising observability solutions and mentoring junior consultants.
- Qualifications: 5+ years in observability with strong Dynatrace experience required.
The predicted salary is between 63000 - 77000 £ per year.
Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders.
Key Responsibilities
- Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design.
- Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration.
- Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs.
- Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs.
- Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management.
- Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting.
- Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services.
- Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams.
Required Technical Skills & Experience
- Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments.
- Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery.
- Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes.
- Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction.
- Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls.
- Familiarity with the wider observability ecosystem and associated technologies:
- Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform
- Containers and orchestration: Kubernetes, OpenShift and Docker
- Operating systems: Linux and Windows Server
- Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring
- ITSM integration, Strong ServiceNow knowledge, for incident and problem management
- CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform
- Scripting for automation and data extraction: Python, Bash and/or PowerShell
- Core networking concepts: firewalls, ports, proxies, DNS and TLS
- Strong knowledge of Agentic AI technologies and autonomous operations principles
- Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred.
Delivery & Consulting Skills
- Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme.
- Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration.
- Clear, confident written and verbal communication for customer status reporting and technical documentation.
- Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes.
- Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements.
Desirable / Nice to Have
- Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications).
- Experience contributing to or supporting managed / retained observability support services post go-live.
- Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side.
- Experience mentoring or line-managing consultants and shaping practice capability.
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