At a Glance
- Tasks: Design and improve public services that impact millions using user-centred design.
- Company: Join a major Central Government programme with a focus on transformation.
- Benefits: Competitive pay of up to £550 per day and hybrid working options.
- Other info: Inclusive workplace valuing diversity and offering excellent career growth opportunities.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Active SC Clearance and strong experience in service design within Central Government.
The predicted salary is between 65000 - 80000 £ per year.
We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services. Working within a multidisciplinary agile team, you'll play a key role in designing end-to-end services that meet user needs, align with policy objectives, and adhere to GDS standards and best practices.
Essential Requirements
- Active SC Clearance (must be current and transferable)
- Strong experience working within Central Government
- Proven experience delivering services in line with GDS standards
- Expertise in service design methodologies and user-centred design
- Experience mapping complex services across multiple channels and touchpoints
- Strong stakeholder engagement and facilitation skills
Key Responsibilities
- Design and improve end-to-end public services using service design principles
- Create service blueprints, user journeys, ecosystem maps and process flows
- Identify pain points, opportunities and service improvements through research insights
- Collaborate with User Researchers, Interaction Designers, Content Designers, Product Managers and Developers
- Facilitate workshops and stakeholder engagement sessions
- Ensure services meet user needs, business objectives and accessibility requirements
- Support GDS assessments and contribute to service strategy and delivery
This is a fantastic opportunity for an SC Cleared Service Designer to work on high-profile government transformation programmes, delivering meaningful services that impact millions of users across the UK.
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
SC Cleared Service Designer in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
