At a Glance
- Tasks: Lead resident engagement initiatives and shape housing services in Harrow.
- Company: Join Pertemps Recruitment Partnership, a leader in staffing solutions.
- Benefits: Competitive hourly rate, hybrid working, and opportunities for career growth.
- Other info: Dynamic role with potential for extension and impactful community engagement.
- Why this job: Make a real difference in residents' lives and influence housing decisions.
- Qualifications: Experience in housing or public sector and strong communication skills.
The predicted salary is between 32.45 - 32.45 £ per hour.
Location: Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working)
Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)
Contract: Temporary - 3 months initially, with potential to extend
Hours: 36 hours per week, Monday to Friday
Work Style: Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required)
Hourly Rate: £24.81 PAYE / £32.45 per hour Umbrella
Pertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making.
Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice.
Key Duties:- Act as the first point of contact for resident engagement across Housing Services.
- Lead the development, implementation and review of the Council's Resident Engagement Strategy.
- Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities.
- Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities.
- Build strong partnerships with residents, council services, voluntary organisations and external stakeholders.
- Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements.
- Identify organisational learning needs and support the development and delivery of training relating to resident engagement.
- Manage the resident engagement budget and oversee volunteers, interns or apprentices where required.
- Experience working within housing, local government or the wider public sector.
- Strong understanding of resident engagement principles and customer-focused service delivery.
- Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance).
- Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences.
- Experience managing multiple priorities and delivering projects to deadlines.
- Strong analytical skills with experience of reporting, performance monitoring and data management.
- Good IT skills, including Microsoft Office and housing or document management systems.
London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
Resident Engagement Lead in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Lead in London
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Resident Engagement Lead in London
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at All The Top Bananas
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from All The Top Bananas.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show All The Top Bananas that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
