Regional Critical Engineering Manager in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.

What this job involves:

• The Regional Critical Engineering Manager is responsible for achieving 100% uptime of critical engineering assets across JLL-managed portfolio in the UK and Europe.
• This role acts as the Authorising Engineer (AE) across UK & Europe for all critical systems, managing technical performance, service delivery, and operation for critical infrastructure assets & systems.
• Be responsible for site audits, Integrated system testing/building shutdowns, training and competencies of the engineering team and ensure contractors are delivering services to the required standards and maintaining compliance.
• The role will act as the SME for all critical infrastructure through the portfolio.

What your day-to-day will look like:

• Liaison and management of sub-contractors for critical systems across multiple sites.
• Ensure access is arranged, change requests (CR) are in place, and Authority to Work (ATW)/Permit to Work (PTW) documentation is submitted and approved.
• Review service reports for critical systems, ensure Purchase Management Codes (PMC) are raised, and works are completed within SLA.
• Conduct regular site visits across UK and European locations to physically verify that assets are being serviced and maintained correctly.
• Challenge substandard work quality and enforce contractual compliance with underperforming service providers.
• Conduct integrated system testing across all critical buildings.
• Provide technical guidance and support for sub-contractor management across the regional portfolio.
• Oversee management of critical plant and safety systems across multiple buildings.
• Ensure delivery of critical and life safety engineering maintenance, repairs, and corrective actions within contractual KPIs.
• Conduct hands-on technical assessments of equipment condition and maintenance standards during site visits.
• Validate contractor maintenance records against actual asset condition.
• Maintain sufficient critical spare parts inventory strategies across the region.
• Implement and maintain relevant system processes, Emergency Operating Procedures (EOPs), and Standard Operating Procedures (SOPs).
• Conduct regular site audits to verify critical assets are being serviced and maintained to required standards.
• Perform AE audits annually as minimum across the regional portfolio.
• Identify gaps in preventative maintenance programmes and implement corrective actions.
• Complete and submit reports on critical systems performance across the region.
• Provide regular system overviews covering regional portfolio.
• Oversee operational training and development aligned with Authorised Person (AP) duty requirements across the region.
• Provide technical mentorship and guidance to site-based engineering teams.
• Ensure AP document registers are maintained, and all AP training is up to date.
• Review associated critical works across the region to ensure adherence to JLL safety systems.
• Ensure all critical assets comply with statutory regulations and industry standards across UK and European markets.
• Review and approve method statements, risk assessments (RAMS), and POWRA documentation.
• Assess and approve switching schedules for critical systems.
• Provide IST (Integrated Systems Testing) support and project management.
• Regularly review and optimize critical system management processes across the regional portfolio.
• Identify and implement best practices for critical asset maintenance and safety.

Required Skills and Experience:

• Essential Qualifications:
• Served a recognized apprenticeship with electrical bias.
• High Voltage/Low Voltage complex systems Authorized Person certification.
• NEBOSH/IOSH or other recognized H&S training.
• L8 Water Hygiene experience required.
• Previous relevant authorising engineer experience.

• Essential Experience:
• 3+ years working in a similar role (ideally in critical facilities managing teams of multi-skilled engineers and 3rd party contractors).
• Working to a Planned Preventative and Reactive maintenance regime.
• Proven track record managing multiple high-value contracts across wide geographical areas.
• Extensive experience managing ISTs and holding contractors accountable for performance.
• Hands-on technical background with ability to assess asset condition and maintenance quality.

• Essential Skills:
• Able to work under pressure.
• IT literate with Microsoft Office.
• Able to work under own initiative.
• Strong leadership presence with ability to challenge and influence at all levels.
• Excellent stakeholder management and client-facing communication skills.
• Commercial awareness with ability to balance technical excellence and cost control.

Travel Requirements:

• Extensive travel required: time spent visiting sites across UK and Europe.
• Must hold valid passport and be willing to travel at short notice.
• Occasional overnight stays and weekend work may be required during critical incidents.
• Valid UK driving license essential.

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!