At a Glance
- Tasks: Lead software implementation and customer training in the HealthTech sector.
- Company: Join a pioneering HealthTech company transforming healthcare delivery.
- Benefits: Competitive salary, remote-first work, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage directly with clients and improve healthcare workflows.
- Why this job: Make a real difference in healthcare by implementing innovative digital solutions.
- Qualifications: Experience in software implementation and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
We are partnering exclusively with a HealthTech company delivering digital solutions across the NHS and wider healthcare sector to recruit a Product Implementation Specialist. This role serves as the central product expert within the delivery team, acting as the key link between Projects, Product, Engineering, and healthcare customers.
You will take end-to-end ownership of client onboarding, technical software configuration, and workflow alignment. Alongside implementation, you will deliver customer training, lead QA/UAT testing, and support ongoing customer success and application support desk operations.
Key Responsibilities
- Product Configuration & Delivery: Translate clinical and operational workflows into system configurations, working closely with Project Managers to manage go-live preparation, readiness reviews, and early-life support.
- Customer Engagement & Training: Lead discovery and workflow workshops, conduct product demonstrations, and deliver tailored training to customer teams.
- Testing & QA: Create detailed test scripts, execute functional QA across standard and edge-case workflows, and triage software defects directly with engineering.
- Product & Project Alignment: Act as a two-way communication channel between delivery and engineering, feeding back client requirements to product roadmaps.
- Support & Continuous Improvement: Assist with the customer support backlog, refine support workflows, and build repeatable implementation templates and standards.
What We're Looking For
- Desirable Experience: Familiarity with healthcare/diagnostic workflows (e.g., Order Comms, Radiology, Pathology, HL7/FHIR) or support platforms like Intercom, ClickUp, or HubSpot.
- Core Experience: Extensive experience in software implementation, technical product delivery, or customer-facing technology operations.
- Hands-on Delivery: Proven track record configuring software platforms, translating user workflows into system setups, and supporting UAT/functional testing.
- Stakeholder Management: Strong communication skills with experience delivering client demonstrations, user training, and managing cross-functional technical teams.
Interested in discussing the details? Apply directly or send a direct message with an updated CV to arrange a confidential conversation.
Product Implementation Specialist (HealthTech/Clinical Software) in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Product Implementation Specialist (HealthTech/Clinical Software) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like All The Top Bananas.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at All The Top Bananas.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like All The Top Bananas, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Product Implementation Specialist (HealthTech/Clinical Software) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at All The Top Bananas.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at All The Top Bananas.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to All The Top Bananas. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at All The Top Bananas. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at All The Top Bananas
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research All The Top Bananas’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
