At a Glance
- Tasks: Lead and manage field operations teams across the UK in construction projects.
- Company: Join the UK's premier logistics company, trusted in construction and manufacturing.
- Benefits: Competitive salary, ongoing training, and career growth opportunities.
- Other info: Hands-on role with travel and site visits, fostering teamwork and excellence.
- Why this job: Shape the future of a fast-growing business and make a real impact.
- Qualifications: Experience in field operations, strong leadership, and project management skills.
The predicted salary is between 45000 - 55000 £ per year.
Salary: Competitive, dependent on experience
Location: London and Home Counties based
Contract: Full-Time, Permanent
Reports To: Senior Leadership Team (SLT)
About Our Client
Our client is the UK's premier and most trusted offloading, precision positioning and logistics company, and an award-winning specialist partner to the construction and manufacturing industries. Operating from a head office in Basingstoke, their teams deliver with real care on every project, safely and accurately positioning kitchen, bedroom and bathroom furniture into new homes, on time and to an exceptional standard. Their reputation is built on reliability, attention to detail and the strength and teamwork of their people. They also work in the FF&E sector, providing on-site services including assembly, site supervision and logistics support.
About the Role
This is a hands-on, boots-on-the-ground, rare opportunity to shape the future of a fast-growing, award-winning business. As Operations Controller, you'll take the reins of field operations across the UK. It's a hands-on senior role that will take you out to live construction sites nationwide, leading teams of subcontractors and employees, driving standards, and turning a bold idea into a national success story. If you're an operations leader who loves being on site, thrives in a fast-paced environment and wants to leave a real mark, this is your role.
Key Responsibilities
- Operational Oversight: Lead and manage national field operations teams to ensure consistent delivery of offloading and positioning services. Monitor KPIs and service standards to ensure all operations align with agreed SLAs and health and safety standards. Conduct regular site visits to ensure quality, compliance and team performance. Liaise with Regional Managers to support local team effectiveness and client satisfaction.
- Logistics and Planning: Collaborate with the customer service and planning teams to schedule offloads, installations and resources efficiently. Support the generation of logistics data to assist with client quotes and project scoping. Identify and resolve operational bottlenecks quickly to maintain project timelines.
- Client Engagement and Satisfaction: Work closely with clients and site personnel to ensure expectations are met or exceeded. Be the point of escalation for complex client issues and ensure swift resolution. Attend project launch meetings and provide progress updates to stakeholders.
- Leadership and Team Development: Lead, motivate and mentor teams of subcontractors and employees to uphold the company's reputation for reliability and service excellence. Work with HR and the Senior Leadership Team to define training needs and upskill operational staff where necessary. Support a collaborative working culture across all functions and regions.
- Problem-Solving and Continuous Improvement: Anticipate and resolve project or operational challenges with a hands-on approach. Implement a continuous improvement mindset across all operational and installation activities. Develop systems for feedback, reporting and performance analysis.
Person Specification
Essential:
- Valid CSCS card.
- A sound grounding in construction / general site working.
- Proven experience in field operations or logistics at a national level.
- Excellent organisational and project management skills.
- Strong leadership and team-building ability, including managing subcontractors and employees in fast-paced environments.
- Comfortable working with clients and senior stakeholders.
- Be comfortable with staying away from home.
- Full UK driving licence and willingness to travel.
Desirable:
- Experience in installation and assembly services in a similar industry (e.g. FF&E, KBB, interiors, fit-out).
- Experience working in offloading / positioning or installation-heavy environments.
- Knowledge of construction site protocols and health and safety regulations.
- Familiarity with CRM and project management tools.
Key Competencies:
- Leadership and people management.
- Project planning and execution.
- Client-focused thinking.
- Commercial awareness.
- Communication and interpersonal skills.
- Resilience and adaptability.
- Process development and improvement.
What's on Offer:
- A senior leadership role with real scope to shape the future of the business.
- The opportunity to be part of a growing business and make key decisions in its development.
- A key position in an established, award-winning company operating across the UK.
- Ongoing training, development and career growth.
How to Apply
This is a pivotal leadership role with real scope to make your mark as our client continues to grow. If you're ready to support and lead a national operations team and be part of something very special, please send your CV now to apply.
Operations Controller - Construction and Refurbishment in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller - Construction and Refurbishment in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like All The Top Bananas, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Operations Controller - Construction and Refurbishment at All The Top Bananas.
We think you need these skills to ace Operations Controller - Construction and Refurbishment in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
