At a Glance
- Tasks: Lead and motivate a remote team handling motor claims and interventions.
- Company: Join a dynamic company focused on performance and customer outcomes.
- Benefits: Earn up to £40,000 plus bonuses, enjoy 25 days leave, and remote work.
- Other info: Opportunity for career progression and regular development reviews.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in motor claims leadership and strong coaching abilities required.
The predicted salary is between 40500 - 49500 £ per year.
Salary: Up to £40,000 (DOE) + bonus
Bonus: Quarterly management performance-related bonus of up to 15% of annual salary
Location: Fully Remote with monthly meetings in South East England area
Hours: 37.5 hours per week, Monday-Friday plus 1 Saturday every 4 weeks
Shift Pattern: Varied shift patterns ranging between the hours of 8am - 8pm
For this role you must have proven experience leading a customer-focused motor claims intervention, capture or contact-centre team in a target-driven environment.
Whilst it is a fully remote role, the company would expect you to lead/attend monthly meet ups with your team. This will be once a month in the South East UK.
The Opportunity
Are you an experienced Motor Claims Team Leader with a strong background in motor claims intervention or motor accident management? We're looking for a confident, hands-on Motor Claims Intervention Team Leader to lead a brand new fully remote team and drive performance across a busy motor claims operation. You'll make this the best performing team in the business!
You’ll take ownership of team performance, claims workflow, customer contact, intervention, conversion, quality and customer outcomes, while coaching and developing your team to deliver consistently high standards.
What You'll Be Doing
- Lead, coach and motivate a team handling motor claims and intervention cases.
- Manage daily claims workflow, workloads, ageing and service levels.
- Drive timely customer contact, claims capture, intervention and conversion.
- Ensure claims are assessed accurately and progressed appropriately.
- Monitor KPIs including contact rates, conversion, productivity, quality and customer outcomes.
- Run team huddles, 1-to-1s, coaching and performance reviews.
- Manage attendance, probation, conduct and underperformance.
- Review claims and MI to identify training needs and improve team performance.
- Investigate complaints, errors and service issues and drive corrective action.
- Provide regular updates to senior leadership on team performance, resource and operational risks.
What We're Looking For
- Proven experience leading a Motor Claims, Claims Intervention, Motor Accident Management or motor Credit Hire team.
- Strong understanding of motor claims and the intervention process.
- Knowledge of credit hire, third-party claims and claims capture/conversion would be highly advantageous.
- Experience managing KPIs and using performance data to improve results.
- Confident people manager with experience handling performance, attendance and difficult conversations.
- Strong coaching, communication and problem-solving skills.
- Able to successfully lead and engage a fully remote team.
- CII or relevant insurance/leadership qualifications would be advantageous.
Why Join Us?
- Up to £40,000+ bonus
- Up to 15% quarterly management performance bonus
- Fully remote working
- 25 days annual leave + bank holidays
- Perkbox discounts and rewards
- Regular development reviews and career progression
- Supportive, fast-paced and people-focused environment
If you're an experienced Motor Claims Team Leader ready to take the next step and make a real impact on performance, people and customer outcomes, we'd love to hear from you.
Motor Claims Intervention Team Leader in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Intervention Team Leader in London
✨Dive Into Industry Networking Events
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We think you need these skills to ace Motor Claims Intervention Team Leader in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at All The Top Bananas.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at All The Top Bananas. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at All The Top Bananas
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at All The Top Bananas to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at All The Top Bananas, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding All The Top Bananas's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
