At a Glance
- Tasks: Provide top-notch IT support and manage technical incidents in a dynamic environment.
- Company: Join a leading tech-based car parking company with over 50 years of experience.
- Benefits: Competitive salary, bonuses, and clear career progression opportunities.
- Other info: Exciting opportunity for growth in a fast-paced, collaborative workplace.
- Why this job: Be part of an innovative team and make a real impact on IT solutions.
- Qualifications: Experience in 2nd/3rd line support and relevant IT certifications required.
The predicted salary is between 35000 - 50000 £ per year.
An exciting opportunity for an experienced IT 2nd/3rd Line Support Engineer with a salary of £35,000 to £50,000 dependent on experience, plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office.
The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and hands-on experience, and who are ambitious and enthusiastic individuals capable of providing first-class support to the business.
Main Responsibilities:
- Assisting in ensuring incident and request SLA targets are met and all support documentation is adequate, up to date and available to all.
- Ability to assist the MSP with any support tickets raised and ensure they are given the appropriate priority.
- Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes.
- Assist with providing the business with a highly available and resilient IT environment to meet performance expectations.
- Ensure compliance with IT security policy standards, including encryption, secure disposal, build hardening, monitoring, patching and access controls.
- Assist with the management of MDM platforms.
- Assist with the annual cyber essentials plus audit and ensure systems and processes adhere to these requirements.
- Assist with ensuring the ISO27001 information security assessments are completed on time.
- Assist the IT Manager with monthly reporting of the performance of the MSP.
- Contribute to continuous improvement by updating knowledge bases and encouraging self-service.
- Monitor alerting systems, taking proactive ownership to avoid service impacts and identify security incidents.
The ideal candidate will have experience in assisting with the technical infrastructure within a busy commercial environment at 2nd/3rd line including the following technologies:
- Advanced Skills with Azure AD, Entra ID, Exchange Online/O365 Environment.
- Network Management, design principles and implementation, including TCP/IP, traffic routing, DNS, VLAN, WAN, firewall, switch and load balancing.
- Server management and design principles (physical and virtual).
- Windows Server 2016/19/22, including Active Directory and DHCP.
- Mobile Device Management (Intune).
- Microsoft desktop OS and MS Office software together with relevant productivity tools.
- Backup Management and Disaster Recovery or Business Continuity Plan.
- A good understanding of ISO27001 and ISO22301.
- Cyber Essentials Plus - Good understanding has answered the Cyber Essentials questionnaire.
Exceptional communication skills, strong technical expertise, and a service-first mindset are essential. Knowledge of Varonis and Veeam, vendor management, and RMM technologies are advantageous. Several years in a similar role is preferred, including a solid understanding of networking, firewalls, PowerShell and cyber security best practices.
You should be a pragmatic and charismatic person with a 'can-do' attitude, capable of winning respect through persuasion and demonstrating ability. A proactive thinker, self-motivated, with excellent communication skills and comfortable working with internal and external customers at every level of the business.
If you feel you have the skills and qualities to undertake this role, please click apply. We are an equal opportunities employer.
IT 2nd/3rd Line Support Engineer in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land IT 2nd/3rd Line Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what All The Top Bananas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges All The Top Bananas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at All The Top Bananas!
✨Direct Apply to All The Top Bananas
Let's not forget to apply directly through the All The Top Bananas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT 2nd/3rd Line Support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at All The Top Bananas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at All The Top Bananas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at All The Top Bananas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
