At a Glance
- Tasks: Lead the Digital Product team for Coutts mobile apps and online banking platforms.
- Company: Join NatWest, a major UK retail bank with a focus on innovation.
- Benefits: Inclusive culture, excellent learning opportunities, and a focus on wellbeing.
- Other info: Opportunity to work in a dynamic environment with a focus on continuous improvement.
- Why this job: Make a lasting impact on digital experiences for high-net-worth clients.
- Qualifications: Strategic mindset, strong stakeholder management, and experience in digital banking.
The predicted salary is between 80000 - 100000 £ per year.
AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service partner with NatWest to support contingent recruitment processes. On behalf of NatWest, we are looking for a Head of Digital Experience Secure Channels for a 12 month contract based in their London Offices. NatWest is a major UK retail bank, providing everyday banking services to over 17 million retail customers. The bank's expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
In this role, you'll be a highly visible and valued member of the Digital, Experience and Design Leadership team. You'll lead the Digital Product team responsible for the Coutts mobile apps and online banking platforms within Private Banking & Wealth Management. You'll shape our Digital Experience strategy, combining the enduring value of personal relationships with the sophistication of world-class digital banking.
What you'll do:
- Proactively engage and influence stakeholders to ensure the successful implementation of the Channels' strategic plan, technology transformation, and associated change initiatives.
- Deliver value and business outcomes while managing related risks, prioritising incoming channel development requests and championing an incremental delivery approach focused on iterative improvements that create real value.
- Work closely with P&L owners to prioritise and deliver changes aligned with the Digital Experience strategy, as well as the broader goals and brand strategy of Private Banking & Wealth Management.
- Act as the business owner for our secure digital channels such as the Coutts iOS app, working in partnership with the technology owner to monitor and manage application health across performance, security, accessibility, and resilience.
- Ensure the digital experience meets the high expectations of our high-net-worth (HNW) clients.
- Accountable for protecting and enhancing Coutts' digital experience by ensuring the fundamentals are delivered consistently and differentiating in ways that truly matter to HNW clients.
- Take accountability for key operational decisions, such as go-live approvals, outage management, disaster recovery reviews, and stakeholder resolution.
In addition:
- Lead a small, empowered team of specialised Digital Product Managers, with full accountability for delivery and outcomes.
- Promote the digital agenda internally and externally, increasing advocacy, securing strong Executive support for digital investment, preparing presentations, and driving client adoption and engagement.
- Support the Private Banking & Wealth Management strategy and the One Bank approach by leveraging relevant innovations across NatWest Group franchises.
- Ensure that processes and governance are in place to manage day-to-day activities and support the resilience and stability of the platform, including incident management.
- Identify, own, and manage all risks associated with the Secure Channels.
- Collaborate with Digital X to align service management with service operation.
- Recruit, manage, and develop your team, while building capability and succession plans.
The skills you'll need:
- A strategic mindset and the ability to translate customer needs into clear business requirements.
- Ability to think strategically and simplify complex and conflicting tasks.
- Strong senior and executive stakeholder management skills.
- Deep knowledge of the current digital and technology landscape.
- Confidence in preparing and delivering high-quality presentations and written communications to large audiences.
- A strong understanding of HNW clients and how they can be served digitally.
- Knowledge of best-practice continuous improvement initiatives from peer organisations.
- Proven experience in managing and developing a team.
With an inclusive culture, excellent learning and development, and focus on wellbeing, there are plenty of reasons why NatWest is a great place to work in a temporary job. And you'll be helping to build a sustainable bank, committed to helping people, families, and businesses to thrive.
We will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Head Of Digital Experience Secure Channels (Coutts) in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Head Of Digital Experience Secure Channels (Coutts) in London
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We think you need these skills to ace Head Of Digital Experience Secure Channels (Coutts) in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
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Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at All The Top Bananas and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at All The Top Bananas
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In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like All The Top Bananas will want to see.
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Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at All The Top Bananas. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
