At a Glance
- Tasks: Lead end-to-end service design and create evidence-based services.
- Company: Exalto Consulting, driving major digital transformation in the public sector.
- Benefits: Competitive rate of up to £400 per day, fully remote work.
- Other info: Join a dynamic team and contribute to large-scale digital transformation.
- Why this job: Make a real impact on user-centred services with national significance.
- Qualifications: Significant HCD and Service Design experience, strong facilitation skills.
Human-Centred Design (HCD) Service Designer
Contract Type : Inside IR35 Rate : Up to £400 per day Location : Remote (UK-based) Duration : Until 31 March 2027
About the Role
Exalto Consulting are supporting a major digital transformation programme seeking an experienced Human-Centred Design (HCD) Service Designer.
You will lead end-to-end service design from discovery through definition, creating evidence-based services that integrate digital and physical touchpoints while working with multidisciplinary Agile teams.
What you will be doing Lead end-to-end service design.
- Plan and deliver discovery.
- Produce service blueprints and system maps.
- Facilitate co-creation workshops.
- Design service experiments and prototypes.
- Shape delivery roadmaps with Product Managers and Product Owners.
- Define service metrics and value.
- Coach Service Designers and champion HCD.
What you will bring Significant Service Design/HCD experience.
- End-to-end service design delivery.
- Service blueprinting, journey mapping and systems thinking.
- Strong facilitation and stakeholder management.
- Qualitative and quantitative research synthesis.
- Agile delivery experience.
- Excellent communication skills.
Desirable Experience NHS service design.
- GOV. UK/GDS or UK public sector digital services.
- Large-scale digital transformation.
Essential Requirements BPSS eligible.
- UK-based.
- Strong HCD and Service Design background.
- Summary
A fantastic opportunity to join a major public sector transformation programme delivering user-centred services with real national impact. TPBN1_UKTJ
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We think this is how you could land HCD Service Designer - up to £400 per day Inside IR35 - Remote in London
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We think you need these skills to ace HCD Service Designer - up to £400 per day Inside IR35 - Remote in London
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Your portfolio is your calling card, so make sure it’s not just pretty but also tells a story. Arrange your best UX/UI design projects in a way that highlights your thought process, problem-solving skills, and the impact of your work. Talk about the challenges you faced and how you tackled them—freelancers need to show they can handle real-world problems.
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