At a Glance
- Tasks: Lead teams to deliver exceptional guest services and operational excellence.
- Company: Join Rapport, a multi-award-winning company in hospitality.
- Benefits: Enjoy travel discounts, wellness programmes, and free lunches.
- Other info: Exclusive invite-only recruitment event on 9th September.
- Why this job: Make a real impact in premium hospitality and grow your leadership skills.
- Qualifications: Strong leadership experience and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Rapport is recruiting outstanding Guest Services Managers / Reception Team Leaders who are passionate about leading teams, delivering exceptional service, and representing prestigious client brands with confidence and polish.
We are delighted to invite experienced hospitality and customer service leaders to attend our Guest Services Manager and Reception Team Leader Recruitment Event on Wednesday, the 9th of September, where you'll have the opportunity to learn more about our management roles, meet the Rapport team, and explore career opportunities across our London portfolio.
We are looking for an outstanding Guest Services Managers/Team Leaders to lead with poise, discretion, and a commitment to excellence. This role is centred on delivering a seamless, high-touch service experience, where attention to detail, strong leadership, and polished presentation set the standard.
Roles are available across prestigious client sites in London, with responsibility for overseeing Reception, Meetings & Events, and Switchboard operations. You will manage and inspire a large team of ambassadors, ensuring service excellence at every point of contact.
This event is invite only. Shortlisted applicants will be invited to attend and allocated a time slot, so please keep an eye on your inbox (and junk folder) for confirmation.
Contract Details
- Type of Contract: Full-time, Permanent
- Hours: 40 hours per week (Monday-Friday)
- Locations: London
What Will You Get?
- Financial Freedom: Exclusive travel and grocery discounts, life assurance, and cash rewards
- Secure Your Future: Contributory pension scheme
- Health Matters: Wellness programmes, Employee Assistance Programme, and digital GP access
- Thrive Personally & Professionally: Ongoing learning and development opportunities
- Celebrate Excellence: WOW Awards recognising outstanding contributions
- Give Back: One paid volunteering day per year
- On-site Perks: Free lunch for all Rapport Ambassadors at selected sites
Main Responsibilities
- Inspire, engage, and lead teams to deliver exceptional service and operational excellence
- Maintain a high-profile, visible presence across front-of-house areas to build strong client relationships
- Oversee all reception, meetings, and events operations with full ownership of meeting room services
- Proactively identify opportunities for innovation and continuous improvement
- Analyse performance data and prepare insightful monthly and quarterly reports
- Manage budgets, unit costs, and ensure full purchasing compliance
- Ensure service delivery consistently exceeds client expectations
The Ideal Candidate Will:
- Share Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be passionate about exceptional customer service and premium hospitality
- Have strong leadership and people management experience
- Demonstrate excellent communication skills at all levels
- Be confident working independently while collaborating closely with clients and teams
- Show exceptional attention to detail, organisation, and time management
- Be proficient in business administration and operational reporting
Ready to take the next step in your Guest Services leadership career? Apply now to be considered for an invitation to our Guest Services Manager & Team Leader Recruitment Event on the 9th of September.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Guest Services Manager & Team Leader Recruitment Event - 9th of September 2026 in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager & Team Leader Recruitment Event - 9th of September 2026 in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Manager & Team Leader Recruitment Event - 9th of September 2026 in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
