At a Glance
- Tasks: Lead a dynamic front desk team and create unforgettable guest experiences.
- Company: Prestigious global client in the heart of London.
- Benefits: Competitive salary, performance bonuses, wellness programs, and career growth opportunities.
- Other info: Join a multi-award-winning company committed to inclusion and wellbeing.
- Why this job: Be the face of excellence and inspire your team in a fast-paced environment.
- Qualifications: Experience in guest services leadership and exceptional people skills.
The predicted salary is between 31500 - 38500 £ per year.
Prestigious Global Client | Central London
Salary: £45,000 + performance-based bonus
Hours: 40 per week, Monday-Friday (with flexibility)
Contract: Full-time, Permanent
Lead from the front. Inspire excellence. Deliver a world-class welcome.
We're seeking a Front Desk Manager to take ownership of guest services at one of London's most prestigious corporate destinations. This is a highly visible role, perfect for a hands-on leader who thrives in a fast-paced, front-of-house setting and knows how to set the tone for exceptional service.
If you're a natural people-person with the presence, energy, and professionalism to inspire your team and delight guests, this is your opportunity to shine.
The Role
As the first point of contact for guests, clients, and employees, you'll be responsible for delivering an unforgettable welcome and ensuring a seamless experience from arrival to departure. Your focus will be on leading by example - working alongside your team on the desk, coaching them daily, and maintaining impeccable service standards.
You’ll also:
- Build and nurture strong relationships with stakeholders at all levels
- Identify opportunities to enhance the guest journey and operational efficiency
- Motivate and develop your team to consistently exceed expectations
- Uphold the prestige and reputation of the client brand at every interaction
About You
Proven experience in front-of-house or guest services leadership (corporate, hospitality, or luxury environment)
Exceptional people skills with a coaching-led leadership style
Strong organisational skills and an eye for detail
Resilient, adaptable, and always looking for ways to improve service delivery
What We Offer
- Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
- Future Security: A contributory pension scheme to help you plan ahead.
- Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
- Career Growth: Ongoing learning and development to help you thrive.
- Recognition: Celebrate excellence through our WOW Awards.
- Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Front Desk Manager Corporate Guest Services in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Manager Corporate Guest Services in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like All The Top Bananas. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to All The Top Bananas
Don't be shy about reaching out to All The Top Bananas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Desk Manager Corporate Guest Services in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
