Floor Manager
Location: Nettle at The Conduit
Reporting to: Restaurant Manager
Working Closely With: Restaurant Manager & General Manager,
£38,000 - £40000 +Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We're looking for...
The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience.
This is a hands-on role, acting as the operational lead during service - managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
About Nettle
Nettle is a new rooftop restaurant at The Conduit in Covent Garden, created in partnership with Levy UK.
Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes. Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.
More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation. Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.
Nettle is a collaboration between The Conduit and Levy UK.
We are Levy
We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.
Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Floor Manager - The Role
Service Leadership & Floor Ownership
Take full ownership of the floor during service, ensuring smooth and efficient operations
Lead and direct the team, managing pace, priorities and service flow
Be visible on the floor, engaging with guests and supporting the team
Ensure all areas are service-ready and maintained throughout the shift
Guest Experience & Standards
Deliver a consistently high standard of guest experience
Build strong relationships with members and guests, recognising preferences
Proactively manage guest feedback and resolve issues effectively
Ensure service standards are maintained and improved throughout service
Team Leadership & Support
Lead and support front of house team members during shifts
Run pre-service briefings and communicate key information clearly
Provide real-time coaching and feedback during service
Support the development of Supervisors and junior team members
Act as a key link between the team and management
Operations & Coordination
Ensure all service areas are organised, stocked and ready
Maintain coordination between front of house, kitchen and bar teams
Support opening and closing procedures
Ensure adherence to SOPs, checklists and company standards
Assist with rota execution and team deployment during shifts
Commercial & Operational Awareness
Support efficient labour deployment during service
Drive upselling and revenue opportunities through the team
Assist with stock control (linen, glassware, crockery, etc.)
Support accurate cash handling and end-of-day procedures
Compliance & Standards
Ensure compliance with health & safety, food hygiene and licensing regulations
Maintain high standards of cleanliness and organisation
Ensure correct use of systems (POS, reservations, scheduling tools)
Report maintenance or operational issues promptly
Collaboration & Culture
Work closely with Assistant Restaurant Manager and Restaurant Manager
Support cross-functional collaboration across kitchen, bar and FOH
Contribute to a positive, inclusive and high-performing team culture
Represent the values of Birchwood, The Conduit and Levy
What we're looking for
Skills & Experience
Experience in a supervisory or floor management role
Strong understanding of restaurant service and operations
Confident leading a team in a fast-paced environment
Excellent communication and organisational skills
Passion for hospitality and guest experience
Key Competencies
Confident and decisive leader
Strong organisational and multitasking skills
Calm and solutions-focused under pressure
Highly present and engaged on the floor
Positive, proactive and team-oriented
What you'll get in return
Competitive salary with bonus and full company benefits
23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
Mental health support: 24/7 Employee Assistance Programme
Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities: Professional subscriptions, ongoing training and structured career pathways
Meals on duty included
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Together, we create unforgettable experiences and shape the future of hospitality.
Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
Aviva Digicare - Free annual healthcare check
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel discounts - Discounts with holiday companies such as TUI and Expedia
Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
Meals on duty
Vodaphone discounts
Pension scheme and Life Assurance
Employee Assistance Programme
23 days + BH's and additional day off for your birthday
2 days additional leave, following return from Maternity leave during first year back
Competitive and supportive family benefits
Day off for baby's first birthday
Holiday purchase scheme
On-going training & development and career pathways
Professional subscriptions paid
Financial wellbeing programme and preferred rates on salary finance products
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2107/44045001/52821818/SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength
TPBN1_UKTJ
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