Dynatrace Engineer in London

Our client is expanding its Dynatrace Observability Practice and is seeking an experienced Senior Observability Consultant to lead the design and deployment of the Dynatrace platform for a UK client. This is a senior, client-facing role for a hands-on technical leader who can own observability solutions end to end - from architecture and design through implementation to ongoing operation and optimisation - while mentoring more junior consultants and acting as the technical point of contact for customer stakeholders.

Key Responsibilities

• Lead observability solution design and architecture, producing High Level Design (HLD), Low Level Design (LLD) and Technical Design documentation, including network zone, environment group and host group design.
• Own end-to-end deployment of the Dynatrace platform: OneAgent (infrastructure and full-stack modes), Environment ActiveGate installation, and OpenTelemetry (OTEL) collector/agent deployment and configuration.
• Design and configure dashboards (standard and custom), alerting profiles/segments, problem notifications and workflows, tagging, process (OS service) monitoring, synthetic monitors and SLOs.
• Implement Dynatrace log management and custom event modelling: log buckets and retention, log events, custom metrics and metric events, and business events derived from logs.
• Build automation and integrations using the Dynatrace API and Dynatrace Workflows, including integration with ITSM tooling (ideally ServiceNow) for incident and problem management.
• Act as the technical lead on client engagements: run kickoffs and requirement-gathering workshops, manage the technical relationship with customer stakeholders, and provide regular status reporting.
• Support the ongoing operation, health and tuning of deployed environments, and contribute to managed / retained observability support services.
• Mentor and provide technical guidance to junior consultants, and develop and deliver training and enablement sessions to customer teams.

Required Technical Skills & Experience

• Proven, extensive hands-on experience designing, deploying and operating the Dynatrace Observability platform across enterprise environments.
• Typically 5+ years in observability, monitoring or APM disciplines, with at least 3 years of deep, hands-on Dynatrace delivery.
• Strong experience producing observability architecture and design documentation and leading technical implementation within structured, phased programmes.
• Working knowledge of the Dynatrace API and Workflows for automation, integration and data extraction.
• Awareness of data-protection considerations in observability tooling, including handling of PII in ingested telemetry and use of data-masking / pipeline controls.
• Familiarity with the wider observability ecosystem and associated technologies:
• Cloud platforms: AWS, Microsoft Azure and/or Google Cloud Platform
• Containers and orchestration: Kubernetes, OpenShift and Docker
• Operating systems: Linux and Windows Server
• Telemetry and observability signals: OpenTelemetry (OTEL), application performance monitoring (APM), infrastructure monitoring, log monitoring, real user monitoring (RUM) and synthetic monitoring
• ITSM integration, Strong ServiceNow knowledge, for incident and problem management
• CI/CD and automation tooling such as Azure DevOps, GitLab, Jenkins, Ansible or Terraform
• Scripting for automation and data extraction: Python, Bash and/or PowerShell
• Core networking concepts: firewalls, ports, proxies, DNS and TLS
• Strong knowledge of Agentic AI technologies and autonomous operations principles
• Hold at least one Dynatrace certification appropriate to the level of the role (e.g. Dynatrace Professional). As a senior member of the practice, a professional-level certification is strongly preferred.

Delivery & Consulting Skills

• Demonstrated ability to lead technical workstreams and take day-to-day ownership of delivery within a structured, phased programme.
• Strong workshop and kickoff facilitation skills, engaging directly with customer stakeholders to gather requirements and validate configuration.
• Clear, confident written and verbal communication for customer status reporting and technical documentation.
• Comfortable coordinating with third-party suppliers (e.g. infrastructure / AMS providers) and working within formal change-control processes.
• Organised and self-sufficient; able to manage concurrent workstreams across multiple client engagements.

Desirable / Nice to Have

• Prior experience delivering Dynatrace or observability onboarding programmes at scale (hundreds of hosts, dozens of applications).
• Experience contributing to or supporting managed / retained observability support services post go-live.
• Familiarity with ServiceNow incident and problem management workflows from the ITSM/ITOM side.
• Experience mentoring or line-managing consultants and shaping practice capability.