At a Glance
- Tasks: Manage daily operations and support the Guest Service Manager in delivering exceptional service.
- Company: Join Rapport, a multi-award-winning guest services company in the heart of London.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a vibrant team that values excellence and personal growth.
- Qualifications: Proven leadership skills and a passion for high-standard customer service.
The predicted salary is between 47000 - 47000 £ per year.
We are recruiting a Deputy Guest Services Manager to be part of the Rapport team, based at our client's office in the heart of London City. You will be part of an exciting, diverse team that supports our client: an insurance and brokerage firm, where excellence and passion are the norm every single day. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. The ability to take ownership is key to success and fantastic communication is essential.
Contract type: Part-time, Permanent
Hours: 40 per week (Monday - Friday)
Salary: Up to £47,000 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main Responsibilities
- Manage all daily operational aspects of all sites (London, Regional and Helpdesk).
- Support Guest Service Manager with team management including Network Team.
- Ensure procedures and service levels are adhered to.
- Liaise with the Guest Service Manager on any issue.
- Support and action with the Guest Service Manager concerning business objectives/demands.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have proven leadership/people management and customer/client service delivery skills in a similar role within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment).
- Have the ability to create immediate rapport and effectively communicate on all levels.
- Be highly organised, with a passion for delivering high standard service and going the extra mile.
- Have great interpersonal skills, an outgoing and vibrant personality.
- Demonstrate an excellent command of the English language, both in verbal and written communication.
- Be IT and computer literate.
- Be self-motivated and able to adapt to a changing environment.
- Possess the ability to prepare and present monthly and quarterly presentations.
- Have a financial understanding and managing budgets.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Deputy Guest Service Manager in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Guest Service Manager in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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✨Apply Through Our Website!
Don’t forget to check out the openings at All The Top Bananas and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Deputy Guest Service Manager in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at All The Top Bananas that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at All The Top Bananas.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at All The Top Bananas get a sense of who you are beyond your experience!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at All The Top Bananas and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
