At a Glance
- Tasks: Help residents by diagnosing repairs and managing enquiries with a friendly approach.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Flexible working hours, comprehensive training, and opportunities for career growth.
- Other info: Be part of a supportive team focused on resident safety and satisfaction.
- Why this job: Make a real impact on people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a positive attitude; experience in customer service is a plus.
The predicted salary is between 20700 - 25300 £ per year.
Kent - The Oasts, Maidstone
About The Role
Were looking for friendly, motivated people who love helping others and creating brilliant customer experiences.
As an accredited, award-winning contact centre, were proud of our reputation for being warm, reliable and genuinely helpful, and now wed love you to be part of it!
In this role, youll be handling calls and digital enquiries, helping residents by diagnosing and raising repairs, and keeping everyone in the loop, from residents and colleagues to contractors.
Were open for customers between 08:00 and 17:00, Monday to Friday, so youll need to work flexibly within these hours.
This role is based at our office in Maidstone.
Youll be expected to complete your training and probation from the office., with hybrid working options available following this.
About you
If youre confident using your initiative, great with systems, and enjoy getting things done, youll fit right in.
Experience in a customer contact centre is helpful, but dont worry if youre new to it well give you all the training you need.
Fantastic communication skills: you listen well, take things in, and explain information clearly and simply.
Confidence using multiple systems: you can multitask and navigate different applications quickly.
Resilience: you stay calm and positive, even when customers are having a tough day.
Strong organisation and attention to detail.
A positive, can do attitude: you enjoy helping people and solving problems.
Experience in repairs & maintenance (a bonus, but not essential).
About the team
You will work as part of a team of xx offering a comprehensive repairs service to maintain resident safety, security and warmth.
This will include emergency, routine, and planned maintenance.
About Us
At Southern Housing, our residents are at the heart of everything we do.
As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!
We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work.
Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
- Advertising
- End
- TPBN1_UKTJ
Customer Repair Advisor in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Repair Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Repair Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
