Community Host in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. Community Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience.

The key focus for this role will be to create a single and visual point of contact for employees and customers and to act as the primary interface between the internal operations and customers.

Key responsibilities:

• Proactive premises inspections and floor walks; all areas shall be clean, orderly, and ready to use throughout the day.
• Proactively raise work orders and provide frequent status updates to respective users.
• Be the main point of contact for general enquiries, escalations, and feedback.
• Regularly monitor customer feedback and produce an appropriate action plan based on the results.
• Ensure all signages and messages are current and relevant.
• Support locker management, including issuing lockers for new joiners or staff relocations.
• Ensure all desks are ready and available for colleagues each morning.
• Operationally support change management activities throughout the workplace.
• Host regular business engagement sessions to fully understand business needs.
• Maintain an effective business relationship with the client and end users.
• Stay current on relevant EUS technology in the workplace and assist end-users with any queries.
• Host and promote employee engagement events.
• Assist with internal communications.
• Welcome new joiners and provide orientation tours.
• Ensure full statutory and operational compliance is achieved.
• Support and manage the meeting room booking system.
• Provide admin and financial support as required.

Qualifications and skills:

• Fluent in the English language - written and oral.
• Passionate about people and providing great experiences.
• Strong relationship building skills.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Previous Hospitality/ co-working experience is preferred - minimum 3 years.
• High attention to detail.
• Flexible and proactive; comfortable working in a fast-paced environment.
• Strong problem-solving skills.
• Strong team player with a commitment to support colleagues.
• Ability to work under pressure and to tight deadlines.
• Exceptionally organised with outstanding time management skills.
• High level of grooming standards.

Location: On-site - London, GBR