At a Glance
- Tasks: Support major brands by managing customer queries and ensuring smooth sales processes.
- Company: Join euNetworks, a leading pan-European bandwidth infrastructure provider.
- Benefits: Enjoy flexible hybrid working, wellbeing programmes, and a bonus scheme linked to performance.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
- Why this job: Be a key player in enhancing customer experience and driving business growth.
- Qualifications: Sales support or customer service experience preferred; strong communication skills essential.
The predicted salary is between 35000 - 42000 £ per year.
Company description euNetworks is a pan-European provider of bandwidth infrastructure services and a vital enabler of Cloud and AI adoption. We are the leading connectivity partner for data centre companies and their customers in Europe, directly connecting over 600 data centres today. We own and operate 18 metropolitan city networks connected with a high capacity intercity backbone covering 53 cities in 17 countries. A leading provider of cloud connectivity, we directly connect to all major cloud platforms.
As a Commercial Support Specialist at euNetworks, supporting the needs of the world's biggest profile brands, you will be a critical player in our customer facing teams supporting the growth of our business. You will seek to deliver the highest levels of customer experience resulting in revenue growth with your assigned clients.
As part of the sales division, you will serve as the central point of contact for all customer related queries supporting the quote-through-contract lifecycle and work collaboratively across all business functions to deliver proposals, resolve customer issues, remove obstacles, and deliver an exceptional customer experience. A marker of success is making euNetworks easy to do business with. Collaboration spans Sales, Project Management, Finance, Legal, Product Management, Marketing, and IT.
You will be instrumental in ensuring that our sales processes are smooth, accurate, aligned with customer needs and you will play a proactive role in seeking continuous improvement in everything we do to improve our customers' experience.
What will you be doing?
- Produce accurate quotes in support of the customer account plan.
- Take ownership of incoming queries from customers and internal teams, escalating and managing to resolution.
- Pro-actively engage and communicate with customers throughout all stages of sales closure and problem resolution.
- Manage the full contract lifecycle: renewals, modifications and terminations.
- Order and contract management.
- Coordinate with stakeholders to resolve any customer service, delivery, or billing blockages.
- Maintain and update Salesforce opportunities, contacts, contract records, quoting history.
- Support client relationship activities: attend meetings (on-site and remote).
- Prepare reports and presentations as required by sales management.
- Provide cover for colleagues in Commercial Support or related roles when required.
Required profile Experience & Competencies
- Background in sales support, contract/order management, or customer service, with industry experience an advantage but not essential.
- Comfortable working under tight deadlines and in changing environments; resilient with a proactive mindset.
- Stakeholder management: ability to influence and collaborate with cross-functional, often virtual teams.
- High attention to detail.
- Enthusiasm to engage with customers and colleagues to foresee opportunities and threats.
- Display confidence to take ownership of customer specific issues and work collaboratively to gain support and resolution.
Skills & Qualifications
- Fluent in English; additional European language(s) (written & spoken) is a strong advantage, but not compulsory.
- Strong analytical skills with Excel mastery essential.
- Exceptional, pro-active customer focus and ability to consistently deliver high-quality service.
- Comfortable and enthusiastic communicator.
- Excellent organisational skills; ability to prioritise work to maximise impact for both customers and euNetworks.
- Ownership mentality: you understand expectations, track progress, escalate when needed, and ensure outcomes are delivered.
- Meet expectations: make commitments and deliver on them.
- Cultural awareness: able to operate in a pan-European organisation, understand different customer and internal stakeholder contexts, adapt communication appropriately.
If this position is of interest but you don't think you meet all of the criteria listed, please consider applying still. euNetworks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.
What we offer
At euNetworks we invest in our people by offering a range of benefits and development opportunities designed to support your professional growth and personal wellbeing. Employees have access to a comprehensive wellbeing programme that promotes mental health and also recognises the importance of work-life balance through initiatives such as a dedicated birthday day off and give back days to support volunteering activities. euNetworks bonus scheme is linked to both individual contribution and overall company performance with opportunity to overachieve in both areas.
In addition, euNetworks operates a flexible hybrid working policy, enabling employees to balance in-office collaboration with remote work, fostering productivity, autonomy and a positive employee experience.
Our Family Friendly Policy delivers enhanced and inclusive parental benefits. Insurances, pensions, leave and additional enhancements are modelled to work with local country provisions.
Diversity, Equity and Inclusion
Our company values drive our behaviour and form the basis of how we operate our business. We work as a team promoting a culture of collaboration, trust and respect where every individual is heard. We are proud to be an equal opportunity employer and commit to providing each individual with the support, continued learning and the tools to achieve their goals and an environment in which they can thrive. We strive to make the hiring process equitable and accessible for all. Providing candidates with the opportunity to be their true selves and explore how you might thrive at euNetworks. We are a recognised Disability Confident employer and will make provisions where possible to support you through the interview process. If you require any reasonable accommodation through the selection process, please let your Talent Partner know.
Commercial Support Specialist in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at All The Top Bananas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like All The Top Bananas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to All The Top Bananas:Your cover letter is your chance to shine! Tell us why you want to work at All The Top Bananas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at All The Top Bananas!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
