At a Glance
- Tasks: Deliver exceptional customer service and support operational excellence in a dynamic workspace.
- Company: Join NewFlex, a leading provider of flexible workspaces for entrepreneurs and businesses.
- Benefits: Earn £13,500 per annum, enjoy 33 days annual leave, and access various employee perks.
- Other info: Flexible hours with opportunities for training and professional development.
- Why this job: Be part of a supportive team and make a real impact in a growing company.
- Qualifications: Previous customer service experience and confident in Microsoft Office 365 required.
The predicted salary is between 13500 - 13500 £ per year.
Location: Lewisham
Hours: 20 hours per week, Monday to Friday - 9:00 am to 1:00 pm (occasional work out of normal business hours)
Reporting to: General Manager
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, 'Freedom at Work', and support to create, grow and enjoy running their businesses in our centres.
We've been going from strength to strength for 25 years to cement our position as 'The Property Manager for the New Economy'. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space nationwide.
What are our values?
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work.
What will you do?
The Centre Operations Assistant's primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes, plus ad hoc duties as required.
- Customer Service
- Deliver outstanding service experience to all stakeholders
- Deliver professional and friendly viewings, extracting relevant information to enable the sales team to close the deal
- Proactively seek feedback and resolve customer queries at first touch
- Build relationships with customers to capture upselling opportunities
- Manage centre standards to the highest level
- Conduct pre-event inspections of meeting rooms and show offices prior to viewings or bookings
- Oversee customer move ins smoothly and in line with customer requirements
- Commercial
- Ensure the capture of billing for all revenue
- Identify and upsell all NewFlex services
- Health & Safety
- Ensure compliance with the NewFlex health and safety policy and processes
- Complete all iAuditor checks and resolve issues within acceptable timeframes
- Manage the accident book and report incidents and near misses, in compliance with RIDDOR
- Review and update emergency evacuation procedures as necessary
- Ensure appropriate health and safety arrangements are in place for all building users
- Ensure building issues are reported via the property portal and remedial actions completed in a timely manner
- Arrange all annual mandatory H&S requirements and ensure certification is uploaded to the property portal
- Monitor contractors to ensure working practices align with our policies; coordinate planned works
- Compliance
- Ensure the centre operates in line with company policies, procedures and processes
- Maintain up to date knowledge of GDPR and AML legislation and ensure compliance with mandatory requirements
- Escalate identified issues and risks to the General Manager
- Work with the Compliance Manager to ensure customer agreements are current, correct and properly documented
- Validate customer identification to ensure adherence to AMLR policy
- Work with the Compliance Manager to ensure virtual customers are managed in line with our virtual policy
- Complete all mandatory training modules annually: Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction, Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering, Anti Bribery, Code of Conduct and Unconscious Bias
Stakeholders
Clients, Prospects, Customers, Colleagues in all departments, Newable Group Boards
Knowledge/Experience
- Previous customer service experience is essential
- Minimum Grade C in English and Maths (or equivalent)
- Confident user of Microsoft Office 365 (Word, Excel and Outlook)
- Fire Marshal (Training provided)
- First Aid at Work Certificate (Training Provided)
Key skills/behaviours required for this role:
- Planning and organising
- Building relationships
- Excellent communicator
- Resilient and embraces change
- Team player
What will we offer you?
£13,500 per annum, 33 days Annual Leave (pro rata) (including Bank Holidays), Birthday Off, Volunteering Days, Discounted Private Medical Insurance, Life Assurance, Income Protection Insurance, Payroll Giving, Cycle Scheme, NEST Pension Scheme, Employee Assistance Programme, Annual Flu Jabs, Eye Tests, Training Support Package, Enhanced Maternity, Adoption, Shared Parental and Paternity Pay, Annual Professional Membership Subscription.
NewFlex is an equal opportunities employer. This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
Centre Operations Assistant in London employer: All The Top Bananas
NewFlex is an exceptional employer, offering a supportive and dynamic work environment in Lewisham that prioritises employee growth and well-being. With a strong commitment to values such as being Smart, Supportive, and Responsible, employees enjoy a range of benefits including generous annual leave, professional development opportunities, and a focus on health and safety. Join us to be part of a thriving team that empowers you to deliver outstanding customer experiences while enjoying the flexibility and independence that comes with working in our innovative business centres.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Assistant in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like All The Top Bananas and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at All The Top Bananas and let us see your personality shine through!
We think you need these skills to ace Centre Operations Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and All The Top Bananas.
Get Familiar with Our Brand:Before applying, take some time to learn about All The Top Bananas and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at All The Top Bananas
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress All The Top Bananas.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which All The Top Bananas will surely appreciate.
