At a Glance
- Tasks: Lead daily operations of a vibrant shopping centre and inspire your team.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Be part of a supportive team that values your unique contributions.
- Why this job: Shape community experiences and drive success in a bustling retail hub.
- Qualifications: Experience in shopping centre management and strong leadership skills required.
The predicted salary is between 45091 - 45091 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Centre Manager Market Place Shopping Centre is a vital community hub on Burgess Hill's main street, serving as both a retail destination and social gathering place for local residents in West Sussex. The centre combines retail outlets and coffee shops that attract regular visitors who rely on it for daily needs and community connections. With new letting negotiations currently underway, Market Place is demonstrating continued growth and attractiveness to prospective tenants. This expansion reflects confidence in the centre's established role as a thriving community cornerstone.
As part of the onsite team working alongside security and cleaning personnel, you'll help maintain the safe, welcoming environment that makes Market Place special to Burgess Hill residents. The collaborative approach between all staff ensures visitors feel secure and comfortable, whether running errands, meeting friends, or enjoying the social atmosphere. Your role contributes to preserving the high operational standards that both regular visitors and potential new tenants value, supporting Market Place's continued success as Burgess Hill's central meeting point and important community asset.
We're looking for a dynamic and experienced Facilities or Shopping Centre Manager to lead the day-to-day operations of this prestigious shopping centre. The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.
Reporting to the FM Lead, the Facilities or Shopping Centre Manager will be responsible for the following key themes:
- Leadership and Team Management
- Lead and inspire the onsite team, line management of direct team, communicate client vision to wider team
- Foster a culture of excellence, teamwork, and continuous improvement
- Develop and motivate team members, ensuring they have the necessary skills and resources to carry out their roles effectively
- Client Support and Asset Management
- Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value
- Represent the clients' interests within the local community
- Stakeholder Engagement
- Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers
- Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence
- Service Charge Management
- Drive value for money by managing the service charge budget efficiently and transparently
- Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs
- Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems
- KPI's
- Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA
- Regularly review performance against targets and take proactive measures to address any shortcomings
- Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success
- Onsite Health and Safety (H&S) Responsibility
- Ensure compliance with all relevant health and safety legislation, regulations, and best practices
- Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL's Vision system
- Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders
Qualifications and Skills
- Diploma in SCM, or Revo Place Management (preferred)
- Bachelor's degree in Business Administration, Real Estate, or related field (preferred)
- Proven experience in shopping centre or property management within the UK market
- Strong leadership and team management skills
- Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels
- Sound financial acumen with experience in managing service charges
- Demonstrated ability to achieve KPIs and consistently deliver results
- In-depth knowledge of health and safety regulations and best practices
- Proficiency in using property management systems and software
If you have a passion for retail, a customer-centric approach, and the ability to drive success in a complex and dynamic environment, we invite you to submit your application.
Centre Manager in London employer: All The Top Bananas
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StudySmarter Expert Advice🤫
We think this is how you could land Centre Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like All The Top Bananas.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like All The Top Bananas? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit All The Top Bananas's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Centre Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Centre Manager role at All The Top Bananas, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at All The Top Bananas
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where All The Top Bananas operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to All The Top Bananas. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at All The Top Bananas.
