At a Glance
- Tasks: Enhance guest experiences and implement operating standards in a fast-paced hospitality environment.
- Company: Join Levy, a visionary venue partner trusted by iconic stadiums and events.
- Benefits: Competitive salary, 27 days' leave, healthcare, and family-friendly perks.
- Other info: Opportunities for professional development and a supportive workplace culture.
- Why this job: Make a real impact on guest experiences while working with a passionate and diverse team.
- Qualifications: Strong attention to detail and experience in coaching and supporting teams.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for a Business Excellence Manager who is passionate about creating great guest experiences and has a real eye for detail, consistency and continuous improvement.
You will be someone who can take our operating standards - our Levy Signatures - and bring them to life across our venues, making sure they are clear, practical, fit for purpose and deliverable in a fast-paced hospitality environment.
You will work closely with Signature Owners, subject matter experts and venue teams to continually evolve our standards, measure compliance through our In Pursuit of Excellence (IPOE) process, and turn insight into meaningful action. You will be confident coaching and supporting teams, challenging where needed and identifying opportunities to help our venues raise the bar.
To continually enhance guest experience and pursuit of excellence through delivery of clearly communicated, effective and updated company operating procedures (known in Levy as Signatures).
- Set operating standards content with signature owners and SMEs ensuring they are fit for purpose and deliverable.
- Measure compliance of operating standards through In Pursuit of Excellence (IPOE) review process.
- Create a culture throughout Levy of continuous improvement using signatures, facilitating the pro-active use of IPOE review action plans and make recommendations for targeted focus areas of improvement.
- Coach and support venues in implementation and maintaining of standards.
- Demonstrate and deliver our Levy vision and values with integrity.
- Align standards to our fast-paced business to keep Levy ahead of competitors.
What you'll get in return:
- Competitive salary with bonus and full company benefits.
- 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
- Healthcare & wellbeing.
- Company EV vehicle + expenses paid.
- Mental health support: 24/7 Employee Assistance Programme.
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality.
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