At a Glance
- Tasks: Support the Shop Manager in leading volunteers and driving sales for a charity shop.
- Company: Join Fight for Sight, a charity dedicated to preventing sight loss and changing lives.
- Benefits: Flexible working hours, pension contributions, and opportunities for personal development.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact in your community while gaining valuable retail experience.
- Qualifications: Experience in retail or leadership roles, with a passion for customer service.
The predicted salary is between 15426 - 15426 £ per year.
Are you a dynamic, positive person looking for a retail role that's win-win? We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for the Muswell Hill area.
Become a Fight for Sight shop manager to take our high street presence to the next level. Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career.
About our mission... Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people. We are Fight for Sight: we won't stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You'll be part of something impactful, we'd love to hear from you.
Role Responsibilities - Purpose of Job
- Support the Shop Manager to lead and manage volunteers.
- Drive sales and maximise shop profits through retail strategy, donations, gift aid, and other income.
- Ensure compliance with regulations and policies.
- Promote strong community relations to enhance the charity's profile.
Main Responsibilities
- Achieve income, gift aid, and donor conversion targets.
- Liaise closely with the Shop Manager.
- Support volunteers in pricing and stock processing.
- Promote a culture of ownership, follow-up, and effective communication.
- Model exceptional customer service.
- Maintain safe, legal, and secure shop operations.
- Network locally to generate donations and volunteer engagement.
- Pursue personal development opportunities.
- Ensure good housekeeping and carry out other relevant tasks.
Shop Floor
- Source sufficient donated stock and establish efficient stock processing systems.
- Ensure compliance with legal and internal stock regulations.
- Inspire volunteers to deliver excellent customer and donor experiences.
- Empower volunteers in visual merchandising and shop displays.
- Support shop maintenance and safe, healthy working conditions.
Leadership Volunteers
- Assist in recruiting, inducting, and retaining a diverse volunteer team.
- Support training, motivation, and engagement of volunteers.
- Connect volunteers with Fight for Sight's mission and impact.
Other
- Adhere to Fight for Sight's vision, mission and values.
- Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles.
Person specification - Desirable skills, knowledge & experience
- The ability to work under pressure whilst remaining calm and organised.
- To be receptive to change and to act as a change agent.
- The ability to maintain excellent rapport with staff, volunteers, supporters, and donors.
- To demonstrate a calm and logical approach to problem solving.
- To consistently demonstrate a dedicated approach to the quality of customer service and team working.
- Comfortable working in a small team both strategically and operationally.
- Commitment to teamwork, business partnering and a collegiate approach with a can-do attitude and a sense of humour.
- Able to provide positive, dynamic, tenacious and flexible leadership at all times.
- Results-driven, able to measure and quantify own outcomes.
- Adaptable to changing landscape and evolving organisation.
- Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines.
- Excellent verbal and written communication skills.
- Highly organised with ability to plan effectively and allocate resources appropriately.
- An understanding of and commitment to visually impaired people.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
- A great team and a supportive culture.
- Employer pension contributions matching up to 10%, and death in service cover.
- Generous parental leave.
- Flexible/hybrid working options.
- Apprenticeships scheme, study leave and financial support for training & development.
- Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program.
- An active Social Committee and staff events.
Application & Interview process
Please submit your CV and a covering letter to our recruitment inbox with subject header Muswell Hill. Your covering letter should include a supporting statement (max two pages) comprising why you think you are an ideal candidate for the role, what applicable experience you'll bring and why you want to work for Fight for Sight?
Closing date for applications: Rolling. Early applications are encouraged. We will be interviewing on a rolling basis; therefore, we will close the vacancy as soon as we have found the right candidate.
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know.
Equal opportunities, diversity & inclusion
Don't meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
Assistant Shop Manager in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in London
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including All The Top Bananas, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like All The Top Bananas that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at All The Top Bananas will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about All The Top Bananas and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at All The Top Bananas
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at All The Top Bananas, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at All The Top Bananas!
