At a Glance
- Tasks: Create unforgettable guest experiences and lead a dynamic team in a fun environment.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, discounts on food and activities, and a supportive team culture.
- Other info: Opportunities for career growth and a focus on wellbeing and continuous improvement.
- Why this job: Be part of a team that makes holiday magic happen and creates lasting memories.
- Qualifications: Experience in customer service and team leadership, with strong communication skills.
The predicted salary is between 30000 - 35005 £ per year.
Be part of the team that makes holiday magic happen! We're looking for an energetic, people‐focused Assistant Guest Experience Manager to help champion outstanding service and support the delivery of unforgettable guest experiences across the park. If you love creating meaningful moments, leading great teams, and shaping what an exceptional holiday feels like, this role is the perfect next step.
As an Assistant Guest Experience Manager, you'll work closely with the Guest Experience Manager to enhance every stage of the guest journey - from warm welcomes on arrival to fond farewells at departure. You'll play a key role in driving guest satisfaction, improving service standards, and helping the team deliver consistent, high-quality experiences.
You'll use feedback, data, and insight to make improvements, support the team with day‐to‐day operations, and help create a positive, joined‐up experience across the whole park.
What you will be doing...
- Act as the voice of the guest, using feedback, data, and insights to drive improvements.
- Create a welcoming, professional atmosphere within reception and other guest‐facing areas.
- Support enhancements to guest spend by understanding guest needs and expectations.
- Support in recruiting, training, developing, and motivating the Guest Experience team.
- Help build a culture of high service standards, positive behaviours, and strong teamwork.
- Assist with day‐to‐day team management, ensuring processes and standards are consistently followed.
- Monitor key service metrics (CSAT, NPS, complaint ratios, guest experience scores).
- Assist with action plans to drive continuous improvement across the guest journey.
- Support the effective handling and resolution of guest complaints in line with company processes.
- Work closely with all park departments - Accommodation, F&B, Security, Maintenance - to ensure a seamless guest experience.
- Ensure communication is smooth and joined‐up so guests receive consistent service at every touchpoint.
About you...
- Experience leading, supervising or developing a team in a customer‐focused environment.
- Ability to build strong relationships with guests and internal stakeholders.
- Previous customer‐facing experience, with confident written and digital communication skills.
- Strong IT skills and the ability to work comfortably across multiple systems.
- Flexibility to work varied hours including weekends, evenings, and bank holidays.
- A passion for service excellence and a desire to support continuous improvement.
So, why Parkdean Resorts?
- The chance to develop your skills and boost your career across our 65 parks – we've got your back when it comes to training!
- You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you? At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - it's understanding the value of every moment. Because it's not just what we do, it's who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.
Assistant Guest Experience Manager in London employer: All The Top Bananas
My Four Wheels is an exceptional employer, offering a rewarding career as a Trainee Driving Instructor with flexible working hours and the potential to earn up to £50,000+ annually. With comprehensive training provided through our new Training Academy, employees benefit from ongoing support and resources, ensuring a fulfilling journey towards becoming a qualified instructor while enjoying the satisfaction of teaching locally in Westfield, Surrey.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Guest Experience Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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We think you need these skills to ace Assistant Guest Experience Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about All The Top Bananas and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at All The Top Bananas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
