At a Glance
- Tasks: Deliver exceptional aftercare service for customers in their new homes.
- Company: Join a top-rated workplace dedicated to customer satisfaction.
- Benefits: Enjoy 34 days leave, health cash plan, and a matching pension.
- Other info: Hybrid role with great career growth and supportive team culture.
- Why this job: Make a real difference in people's lives by ensuring smooth home transitions.
- Qualifications: Experience in construction and a keen eye for detail required.
The predicted salary is between 29297 - 35807 £ per year.
About the role
Salary £29,828 per year depending on skills and experience and great benefits including Health Cash Plan.
Join us in our fantastic role of Aftercare Coordinator, where you'll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move-in day to the end of the warranty period, supporting us to achieve 5-star HBF rating.
What you'll do
- Using your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes.
- Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems.
- Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits.
- Analysing and reporting any trends in defects using your technical knowledge, driving continuous improvement.
- Driving a positive Persona brand through the expert handling of handovers, regular customer visits and effective handling of customer complaints.
Why join us
You’ll join our Senior Development & Delivery Manager and the wider Development & Delivery team, who are super passionate about what they do and working together to drive improvements and delight their customers! Come and be part of one of the UK’s Great Places to Work!
You have
- A good understanding of Building Regulations and NHBC technical standards.
- Experience in construction and new homes for sale with a technical background or qualification.
- An eye for detail, be a great influencer and strong organiser and driver to deliver a fantastic aftercare service for our customers.
The practical bits
- Temporary (12 months), full time (37.5 hpw).
- Hybrid role with minimum 2 days in the office and 3 days working from home.
- You must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues.
What's in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a me day).
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant access to pay with Stream.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
For reasonable adjustments email. Roles can close early, so don't delay applying.
Aftercare Coordinator in London employer: All The Top Bananas
Join Home Group as an Aftercare Coordinator and be part of a passionate team dedicated to delivering exceptional customer experiences in the housing sector. With a strong focus on inclusion and wellbeing, we offer generous benefits such as a health cash plan, extensive leave, and family-friendly policies, all within a supportive hybrid work environment. Experience personal and professional growth while contributing to one of the UK's Great Places to Work!
