At a Glance
- Tasks: Deliver top-notch admin support and be the first point of contact for customers.
- Company: Join a dynamic team in Invergordon focused on customer service excellence.
- Benefits: Earn £15.33 per hour with full-time hours and a supportive work environment.
- Other info: Opportunity for continuous learning and professional growth in a collaborative setting.
- Why this job: Gain valuable experience in administration while making a real difference to customers.
- Qualifications: Standard Grade education or equivalent, with strong communication and computer skills.
The predicted salary is between 15.33 - 15.33 £ per hour.
Type: Temporary (initially 8 weeks approx)
Hours: Full Time (Monday Friday 35 hours per week)
Salary: £15.33 per hour
Location: Invergordon
Details: Our client is looking to appoint an experienced Administrator, initially on a temporary basis for approximately 8 weeks. The purpose of the role is to deliver a consistently high level of administrative service to staff and customers and to achieve all set objectives.
Duties include:
- Provide a front-line response to customers.
- Coordinating the internal phone system, answering and directing calls.
- Provide general administrative support to all functions.
- Accurately record all complaints, seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers.
- Assist colleagues with the collation of performance data and statistics.
- Support Business Services admin function specific tasks as and when required by the business.
- Provide information to customers and be able to respond as the first point of contact to routine enquiries as required.
- Assist with the input of data.
- Ensure records are regularly reviewed and updated accurately.
- Monitor and respond to mailboxes in a timeous and professional manner.
- Process customer requests for repairs and provide information on tenant and landlord responsibilities, relative priorities, and timescales.
- Log reported repairs, raise appropriate works orders.
- Track all repairs to completion and ensure orders are closed within set timescales with relevant data completed.
- Process and approve invoices for completed works for payment.
Person Specification:
- Educated to Standard Grade or equivalent.
- Willingness to undertake continuous learning.
- Able to work with minimal supervision.
- Review work to ensure accuracy to a high standard.
- Able to work in partnership with colleagues.
- Possess a high standard of literacy and numeracy.
- Demonstrate excellent communication and interpersonal skills.
- Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately.
- Ability to use and input data accurately.
- Experience of administration and working in a customer-focused environment.
- High standard of computer literacy in Microsoft Word, Excel, and Outlook.
- Understand the requirements for the correct recording and control of information.
- Professional, calm and confident manner.
- Be caring, adaptable and professional in line with company values.
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