At a Glance
- Tasks: Deliver exceptional customer service in both German and English across various channels.
- Company: Join a globally recognised company in the heart of Liverpool.
- Benefits: Enjoy a competitive salary, bonuses, and 25 days holiday plus bank holidays.
- Other info: Hybrid working model with great local transport links.
- Why this job: Shape customer experiences and influence the future of service in a dynamic environment.
- Qualifications: Fluent in German and English with a background in customer service.
The predicted salary is between 27300 - 27300 £ per year.
Salary: £27,300 per annum (Full-Time, Permanent, 37.5 hours) with bonus opportunities
Location: Liverpool City Centre (Office based with a hybrid model)
Working Hours: Mon-Fri (8am-4pm)
Are you an experienced Bi-Lingual Customer Service Advisor (English & German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company at their Liverpool City Centre office. This is an exciting opportunity to play a pivotal role in influencing the future of the company’s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times.
What You’ll Do:
- Providing a personalised and inspiring customer experience that brings the brand to life in a sales through service approach across all communication functions (phone, e-mail, live chat and social media).
- Engaging with customers to gain a full understanding of their requirements.
- Covering a large scope of services to support customers across the full customer journey.
- Managing customer interactions involving stakeholders from the partner network.
- Ensuring KPIs and SLAs are always achieved.
Key Skills & Experience We’re Looking For:
- Bi-lingual (German and English speaking) is essential.
- Excellent verbal and written speaking experience within both English and German speaking.
- Experienced in working towards and achieving set KPI and SLA targets.
- Background in customer service via call centre, customer service led roles. It would also be desirable for this to be travel or hospitality led however this isn’t essential.
- Be desirable to have experience in up-selling or cross-selling.
Benefits:
- Competitive salary with commission and performance-related bonuses.
- 25 days holiday per year plus bank holidays.
- Local public transport links (within walking distance) and local discounted car parking facilities.
German Speaking Customer Service Advisor (Bi-Lingual) in Liverpool employer: All The Top Bananas
Join a globally recognised company in the heart of Liverpool City Centre, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a competitive salary, performance-related bonuses, and a supportive work culture that values employee growth, this role offers a unique opportunity to shape customer experiences while enjoying the benefits of a hybrid working model. Embrace the chance to develop your skills in a vibrant environment that prioritises both personal and professional development.
